Marketing Ops & Social Media Manager

ABOUT DARKROOM

Darkroom is the leading next-generation growth marketing firm engineering the brands of tomorrow. Founded in 2017, we set out to redefine what a modern agency could be, by replacing the inertia of legacy advertising behemoths with a model built for speed, intelligence, and measurable impact.

At our core, Darkroom is a human services company powered by Shadow, a universal AI commerce layer that integrates executive-level strategy with proprietary agentic technology. This fusion enables our teams to deliver outsized returns by enhancing creative output, operational efficiency, and revenue generation across every stage of the customer journey.

Our track record speaks for itself: billions in attributable revenue driven across e-commerce marketplaces, media networks, DTC ecosystems, and social commerce platforms. Every engagement feeds into our proprietary data infrastructure, enabling a continuous feedback loop that accelerates growth, improves margins, and compounds results across our client portfolio.

What began as a boutique design studio has evolved into one of the fastest-growing private companies in America (Inc. 5000) and among the most effective performance media agencies of the 2020s (Varos). Our founders were recognized by Forbes 30 Under 30 for advancing the intersection of technology, marketing, and advertising, cementing Darkroom’s role as a defining player in the future of media innovation.

ABOUT THE ROLE

This is a fully remote role supporting a team in the EST time zone (9 AM–5 PM EST), with all business conducted 100% in English.

This role is the operating system of Darkroom's marketing team. We produce a high volume of content across LinkedIn, Instagram, TikTok, X, video, blog, and email — and we run brand moments that most agencies never attempt: a Cannes Lions villa activation with 500 guests, a creator partnership program. What we need is the person who makes all of it ship on time, in the right order, on the right channel.

You will hold four responsibilities at once: marketing operations and project management, social media publishing and channel management, community engagement, and deployment — email newsletter, podcast production support, and PR distribution. You are the connective tissue between a small senior team of specialists (design, video, SEO, web) and the calendar that binds their output together. The right person is ruthlessly organized, fluent across social platforms, writes well enough to speak in our brand voice unsupervised, and treats a missed publish date as a personal offense.

You will report to the VP of Marketing and work alongside an AI analytics and reporting layer that handles dashboards and performance tracking — you bring the judgment, follow-through, and human coordination it can't.

WHAT YOU'LL DO

Marketing Operations & Project Management

• Own the marketing content calendar end-to-end, maintained at least 4 weeks ahead across all channels — the single source of truth for what ships when.

• Run the delivery motion for launches and announcements: every brand moment gets a plan, owners, dates, and assets tracked to publish. Nothing ships late or ad hoc.

• Get approvals across the team and leadership, flagging bottlenecks within 1 business day.

Social Media Management & Publishing

• Queue and publish all approved content on schedule across LinkedIn, YouTube, Instagram, TikTok, and X.

• Own X as a channel: repurpose LinkedIn and newsletter content the same week it publishes, adapted to the platform rather than copy-pasted.

• QA everything before it goes live: copy, assets, links, tagging, formatting.

• Keep our scheduling tools, asset libraries, and content archives organized and current.

• Own community engagement across Darkroom's social channels, responding to comments, DMs, and mentions in a voice that reflects our brand.

• Monitor social sentiment and surface relevant conversations, trends, or opportunities to the broader team.

• Track community health and report on what is generating real conversation versus noise.

• Maintain the creator CRM and keep it current weekly — our creator partnership program is run by the VP of Marketing, and you keep its logistics tight.

Newsletter, Podcast & PR Deployment

• Deploy the biweekly email newsletter: build the send in the ESP, QA, schedule, ship, and report performance. Content comes from the VP of Marketing; deployment is yours.

• Own email list management: hygiene, segmentation, imports, compliance, and growth tracking.

• Support podcast production: guest scheduling, recording logistics, and publish coordination for the monthly episode and its clips.

• Deploy PR moments: when Darkroom lands press (trade features, announcements, awards), you run the distribution plan across channels, coordinate timing and assets, and track coverage.

WHAT WE'RE LOOKING FOR

• 2 to 4 years in marketing operations, social media management, or marketing project management, ideally at an agency or fast-moving brand where you owned a calendar with real volume.

• Genuine fluency across social platforms. You understand how a brand should show up on LinkedIn versus Instagram versus X versus TikTok, and you can act on that without being briefed.

• Proven project management chops: you have run multi-stakeholder content or campaign calendars, chased approvals from busy executives, and shipped launches with hard dates.

• Strong writing instincts. You can answer a DM, adapt a LinkedIn post for X, and flag weak copy in QA — all in the brand's voice.

• Deep comfort with Notion (our operating layer) and modern scheduling tools.

• AI-native. Our team works alongside AI for analytics, reporting, and drafting — you should be excited to build workflows with it, not threatened by it.

• Highly organized with a self-starter mindset. You manage your own workload, surface problems early, and do not need to be told what to do next.

• Calm under volume. Launch weeks get loud; you keep the machine running anyway.

BONUS POINTS

• Experience in ecommerce, DTC, or performance marketing environments.

• You have hands-on ESP experience (Klaviyo, HubSpot, beehiiv, Substack) and can build and deploy an email end-to-end.

• You have supported podcast or video production logistics: guests, scheduling, recording, publishing.

• You have built or grown a social presence yourself, for a brand, a project, or your own account.

• You have worked with creators or influencer programs on the operations side.

• You are familiar with Figma.

WORKING AT DARKROOM

Darkroom is not a typical agency. We are looking for A players who want to build something great. We move fast, think deeply, and expect every team member to bring insight and rigor to everything they touch. We hold a high bar for performance, creativity, and ownership — but we also support each other relentlessly. No egos, no red tape — just world-class talent building something remarkable.

We believe in autonomy with accountability, truth over comfort, and outcomes over optics.

• Unlimited PTO + Local holidays (Relevant to your hub): Rebooting is part of the work. Take the time you need to stay sharp.

• Remote-First Culture: Many roles are fully remote. Employees based in or near our New York or Lisbon HQs are expected to work hybrid with weekly in-office time. Hub locations include the Brazil and Spain.

• Parental Leave: Flexible parental leave to support new parents during this important transition.

• Growth: Our interdisciplinary model gives every Darkroomer exposure far beyond their core role. Grow your skills, expand your influence, and stay at the forefront of the industry.

Equal Opportunity Statement

Darkroom is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.