Marketing Operations

Position:  Marketing Operations
Employment Type: Contractual (12 months, extendable based on performance)
Location: Work Type - Onsite 
ETV Campus, Flipkart Office, Bangalore  

Offer Execution

• Own endtoend offer lifecycle discount structuring, pricing accuracy, mapping & configuration.
  
• Drive offer readiness timelines in sync with category, pricing, and product teams.
  
• Build scalable offer tracking framework to reduce adhoc checks.
  
• Identify recurring setup errors; partner with product/tech to automate validations.
  
• Track offer performance metrics: visits, conversions, redemption %, ROI, GMV impact.
  

Marketing & GTM Execution

• Own campaign execution for new launches from brief to golive.
  
• Drive monthly GTM targets by ensuring distribution readiness, visibility inputs, and campaign assets.
  
• Track campaign effectiveness via Power BI dashboards/Excel; translate funnel metrics into actionable leadership recommendations.
  
• Monitor campaign KPIs: CTR, conversion %, CAC vs LTV, ROI, GMV contribution, retention uplift.
  

Data Tracking & Analytics

• Own single source of truth for launch/campaign metrics — funnel health, offer performance, distribution coverage.
  
• Automate periodic reporting (Excel/Power BI) to enable selfserve dashboards.
  
• Conduct deepdives on funnel dropoffs, campaign gaps; proactively surface insights.
  
• Maintain conversion funnel dashboards: eg - visits purchase repeat.
  
• Track retention metrics: repeat purchase %, cohort stickiness, GMV retention.
  

Support & Escalations

• Resolve partner/internal escalations with rootcause fixes.
  
• Document recurring issues; drive process/product fixes to reduce escalation volume.
  

Team Operations

• Coordinate across business, pricing, marketing, and product teams to ensure smooth execution.
  
• Act as the operational backbone for launches aligning timelines, dependencies, and deliverables.
  
• Drive structured workflows and SOPs to reduce manual bottlenecks.
  
• Support leadership in end to end operations tracking overall team performance metrics: GMV growth, retention uplift, campaign ROI.
  

What We Are Looking For

• 1–3 years in business operations, ecommerce, FMCG, or GTM/launch roles.
  
• Strong handson with Excel (pivot tables, VLOOKUP, dashboards) and Power BI.
  
• Demonstrated experience in offer execution, campaign ops, or GTM coordination.
  
• Structured thinker who identifies manual bottlenecks and pushes scalable fixes.
  
• Strong crossfunctional stakeholder management.

• Hindi Speaking is Mandatory
  

Good to Have

• Experience in food/FMCG or marketplace ecosystems.
  
• Exposure to promotional offer planning and partner management.
  
• Comfort with process documentation and SOP building.
  

Why This Role?

• Own execution layer of one of Flipkart’s fastestgrowing categories.
  
• Work across offers, marketing, distribution, and team ops
  
• Build systems that scale, not just processes that run.
  
• Directly influence GMV growth, customer retention, and overall operational excellence