Marketing Operations Executive

Are you looking for an opportunity to develop your marketing operations expertise within a globally respected publishing organization? is seeking a Marketing Operations Executive to join our Academic Marketing team.

This role offers the opportunity to work with a broad range of stakeholders including authors, researchers, academic institutions, sales, editorial, and marketing teams. You will contribute to initiatives that support the discoverability and impact of publications while gaining exposure to a wide variety of marketing operations activities.

As part of a collaborative and supportive team, you will play a key role in ensuring high-quality author engagement, maintaining accurate marketing data, supporting promotional initiatives, and driving operational excellence across our academic publishing business.

Opportunity:

• Manage communications with current and prospective authors, ensuring queries are responded to accurately and within agreed service levels.
• Build and maintain strong relationships with authors and external stakeholders, ensuring a positive experience throughout their engagement.
• Administer and track the distribution of review copies, marketing incentives, award submissions, and related reporting.
• Maintain and enhance product information within marketing systems to improve product visibility and discoverability.
• Support the creation and distribution of sales and marketing collateral, including catalogues and sales sheets.
• Coordinate and administer cooperative marketing initiatives with external partners, monitoring budgets and reporting on spend.
• Collaborate with internal teams including Marketing, Editorial, Sales, Design, Operations & Technology, and Fulfilment to ensure efficient delivery of marketing activities.
• Contribute to process improvements and operational excellence across the Marketing Operations function.

Impact:

This role plays an important part in supporting author satisfaction, enhancing the visibility of products, and enabling the successful execution of academic marketing initiatives. Your work will help ensure that authors, customers, and internal stakeholders receive excellent service while contributing to the overall success of publishing and marketing objectives.

About You Essential Criteria:

• Strong written and verbal communication skills with the ability to adapt communication style to different audiences.
• Excellent relationship management and stakeholder engagement skills.
• Analytical mindset with strong problem-solving capabilities.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Customer-focused approach with strong attention to detail.
• Collaborative team player who works effectively across functions.
• Strong time management and organizational skills.
• Adaptable, resilient, and comfortable managing changing priorities.
• Intermediate to advanced Microsoft Excel skills.
• Minimum 12 months of experience in a professional office environment.
• Experience working in a customer-facing or service-oriented role.
• Educated to A-Level/BTEC standard or equivalent, or CIM Level 3 qualification (or higher).

Desirable Criteria:

• Previous experience within marketing, publishing, marketing operations, customer service, or a related business support function.
• Experience working with databases, marketing systems, or content management platforms.
• Exposure to academic publishing or education-related industries.