Marketing Executive

Responsibilities:

Customer Support & Feedback Management Make and receive calls from potential and existing customers.

Assist customers with their concerns and inquiries. Convince customers to change negative feedback to positive.

Grievance Handling & Resolution Identify the root cause of customer grievances and escalate to the concerned team.

Follow up on escalated grievances to ensure timely resolution. Relationship Management Build and maintain positive relationships with customers and internal teams.

Ensure a high level of customer satisfaction through effective interaction.

Online Reputation Management (ORM) Monitor and respond to customer reviews on social media and online platforms.

Maintain records Of online feedback and escalate critical issues. Reporting & Documentation Generate and maintain daily, weekly, and monthly grievance reports.

Ensure accurate documentation of all customer interactions.