Marketing and Customer Success Trainee

Here's the full job description:

Marketing & Customer Success Trainee / Analyst

Company: ACBAY IT India Private Limited (part of Acumen Bay Consultancy Limited, UK)

Location: Delhi NCR, India

Type: Full-time | Entry level (Trainee / Analyst)

Product: Audit-Here — Governance, Risk & Compliance (GRC) platform

About Us

Acumen Bay Consultancy Limited is a UK-headquartered IT consulting and software products firm with delivery hubs across the UK, India, Poland, UAE, and the USA. We build enterprise software products — including Audit-Here (GRC), Green-Here (carbon/ESG reporting), and SymplERP — and deliver consulting across life sciences, healthcare, telecom, manufacturing, and hospitality.

About Audit-Here

Audit-Here is our flagship GRC platform, available on web and mobile (Android app live on Google Play, iOS launching). It helps organisations digitise and manage audits, non-conformances, inspections, risk management, HIRA, training and competency, customer complaints, documents, and compliance workflows — all in one place, with dashboards and analytics on top. We are now expanding Audit-Here's customer base in India, and this role sits at the front line of that growth.

The Role

We're looking for an energetic, ambitious Marketing & Customer Success Trainee/Analyst based in Delhi NCR to help take Audit-Here to new customers — from first LinkedIn touchpoint through demo, sign-up, and successful onboarding. This is a hands-on, entry-level role spanning marketing, sales development, and customer success — ideal for someone who wants end-to-end exposure to how a B2B SaaS product is marketed, sold, and adopted.

What You'll Do

• New customer engagement: Reach out to and engage prospective customers; build and nurture relationships from first contact through to sign-up
• Marketing content: Create marketing material — posts, infographics, short videos, one-pagers — to promote Audit-Here on LinkedIn and other similar channels
• Lead generation: Identify and qualify new customers and leads on LinkedIn and other platforms; build and maintain a prospect pipeline
• Product demos: Conduct Audit-Here product demonstrations for prospective customers (online, and in person where needed)
• Customer onboarding: Support new customers through the onboarding process — account setup, training sessions, and resolving early-stage queries
• Feedback loop: Capture customer and prospect feedback and share it with the product team
• Reporting: Track outreach, campaign, and pipeline performance and report on what's working

What We're Looking For

• Bachelor's degree in business, marketing, communications, IT, or a related field (MBA/PGDM in Marketing is a plus)
• 0–2 years of experience — fresh graduates with the right attitude are welcome
• Excellent written and spoken English communication skills
• Strong working knowledge of LinkedIn; comfortable creating professional content and engaging prospects there
• Confident presenter — able to learn the product deeply and run polished demos
• Organised, self-driven, and eager to learn in a fast-moving product environment
• Interest in B2B SaaS; interest in audit, compliance, quality, EHS, or GRC domains is a strong plus

Nice to Have

• Familiarity with tools such as LinkedIn Sales Navigator, Canva, or basic video editing
• Exposure to GRC, ISO standards (e.g. ISO 9001/14001/45001/27001), audits, or ESG topics
• Experience with any CRM tool

What We Offer

• Structured training on Audit-Here and the GRC domain
• Direct exposure to UK and international customers and a global delivery team
• A clear growth path: Trainee → Analyst → Senior Analyst as you prove yourself
• Real ownership from day one — your work directly shapes Audit-Here's growth in India
• Competitive salary/stipend commensurate with experience