Marketing Agency Operations Manager
WhizCo | Creative Tech and Influencer Marketing · Delhi · onsite · Posted 1d ago
About a minute. You'll make an account on the way through.
About this role
Job Title: Head of Operations – Creative Tech & Campaign Delivery
Location: Punjabi Bagh, West, New Delhi
Experience: 5–10 years
Reporting to: Founders
About WhizCo
WhizCo is a new-age creative tech agency at the intersection of Influencer Marketing, CGI, XR/AR, AI and (Experiential Marketing). We power campaigns for leading Indian and global brands using cutting-edge storytelling and immersive tech. Our esteemed clients include Tata, Reliance, Deloitte, McDonalds, Amazon and many more
Role Overview
We are looking for a strategic and execution-focused Head of Operations who can streamline, scale, and oversee end-to-end delivery across all verticals — Influencer Marketing, CGI, XR/AR, AI and (Experiential Marketing). You will own delivery timelines, team coordination, internal workflows, and cross-functional collaboration to ensure campaigns go out on time, on budget, and at top quality.
Key Responsibilities
1. Project & Campaign Management
Oversee delivery of IM, CGI, and XR projects from start to finish
Ensure timelines, quality benchmarks, and client expectations are met
Manage campaign trackers, and daily production check-ins
2. Process Optimization & Systems
Build SOPs and automate workflows for campaign and creative execution
Identify bottlenecks and remove friction from the proces
3. Cross-Team Collaboration
Act as the bridge between creative, influencer, tech, BD, and client servicing teams
Lead project standups and task prioritization
Track dependencies and unblock tasks across departments
4. Team & Resource Management
Coordinate with vertical heads to ensure balanced team workloads
Track utilization, hiring needs, and skill gaps
Own team KPIs, execution health, and budget adherence
5. Client Delivery Oversight
Be the internal custodian of client timelines and satisfaction
Step in for escalations, delays, or firefighting when needed
6. New Launches & Special Projects
Plan and operationalize new verticals, tools, and service lines
Handle logistics and execution of large-scale pitches, installations, etc.
Ideal Candidate Must Have
5–10 years in operations, program/campaign/project management
Experience working in marketing/creative/production or tech-led agencies
Ability to juggle multiple timelines and verticals
Obsessed with systems, structure, and communication
Proficiency in Excel/Sheets, project management tools, CRMs
Calm under pressure, solution-oriented, with leadership mindset
Sourced from foundit