Market Head - Private Banking

Role Overview:

The Market Head Private Banking will be responsible for driving the overall business, P&L, revenue, AUM and client growth for the assigned market through a team of Private Banking Relationship Managers.

The role requires a strong wealth-management leader with proven experience in managing HNI/UHNI clients, senior relationship managers and high-value client portfolios, along with the ability to build a high-performance sales culture.

PIONEER Private is IndusInd Banks bespoke proposition for the HNI/UHNI segment, offering customized banking, wealth management, business banking, lending, investment and legacy-planning solutions.

Key Responsibilities:

1. Business & P&L Leadership:

- Own the overall P&L and business performance of the assigned market.

- Drive revenue, profitability, AUM, liabilities and client acquisition in line with PIONEER Private objectives.

- Develop and execute the market strategy for HNI/UHNI customer acquisition and portfolio growth.

- Identify new business opportunities across key wealth corridors, promoters, entrepreneurs, CXOs and business families.

2. Team Leadership:

- Lead, mentor and develop a team of senior Private Banking Relationship Managers.

- Set clear business targets and ensure achievement of individual and team productivity metrics.

- Conduct regular performance reviews, pipeline reviews and business planning sessions.

- Build a strong performance-oriented culture and ensure effective talent retention.

- Provide RMs with strategic inputs, market intelligence and client-conversation strategies.

3. HNI/UHNI Client Acquisition & Relationship Management:

- Drive acquisition of high-value HNI/UHNI clients and family groups.

- Personally engage with key clients and prospects to strengthen relationships and increase wallet share.

- Deepen existing relationships through a comprehensive understanding of client and family needs.

- Build long-term relationships with entrepreneurs, promoters, professionals, family offices and affluent business families.

4. Wealth & Product Penetration:

- Drive growth across AUM, CASA, investments, insurance, lending, deposits, cards, trade/forex and other wealth products.

- Enable RMs to deliver holistic wealth-management solutions rather than transactional banking.

- Leverage product specialists and investment teams to provide customized client solutions.

- Increase client wallet share through cross-sell and relationship deepening.

- PIONEER Private's proposition includes personal banking, wealth management, business solutions and legacy planning, supported by Private Banking Partners, Product Specialists and Service Relationship Managers.

5. Liability & New-to-Bank Acquisition:

- Drive NTB acquisition of high-value relationships.

- Grow CASA and overall liability book through acquisition and deepening of existing relationships.

- Build strong sourcing channels through professional networks, corporates, entrepreneurs, family offices, intermediaries and client referrals.

- Ensure quality of acquisition with strong focus on relationship value and profitability.

6. Client Experience & Service:

- Ensure delivery of a premium and differentiated client experience.

- Maintain high service standards across onboarding, transaction servicing and wealth-management requirements.

- Resolve escalated client issues and ensure strong client retention.

- Develop a deep understanding of clients' personal, business and family financial needs.

7. Risk, Compliance & Governance:

- Ensure adherence to all internal policies, regulatory requirements and KYC/AML norms.

- Maintain high standards of portfolio quality and business conduct.

- Monitor client suitability, documentation and regulatory compliance.

- Ensure timely completion of all operational and audit requirements.