Market Complaints

Role & responsibilities

1. Handling of market complaints.

2. He must possess excellent drafting capabilities in investigation reports preparation and error-free.

3. To acknowledge the complaints to the reporter

4. conducting complaint Investigations

5. Co-ordinate with functional investigators (Cross Functional Team/Subject Matter Experts) for timely completion of complaint investigations.

6. Follow up for complaints closure letter from the Reporter and close the complaint in complaints closure form.

7. Involve in root cause analysis, Failure Investigations and Risk assessment activities.

8. Initiate, review of Corrective action & preventive action and To prepare trend of complaints.

To Maintain all the Quality management system documentations.