Marine Personnel Manager

• Assign service jobs and site requirements to crew members based on skills, experience, availability and project requirements.

• Coordinate manpower planning, crew rosters, shifts, rotations, leave and on-duty schedules with Operations.

• Manage last-minute replacements, absenteeism and emergency manpower requirements.

• Monitor workforce availability and deployment across sites and projects.


2. Employee Engagement & Employee Relations

• Act as the primary SPOC for field/service employees and build strong relationships with the workforce.
   
• Conduct regular 1:1s and pulse checks to understand employee concerns, engagement and retention risks.
   
• Handle grievances, suggestions, loan requests, policy clarifications, equipment/laptop requests and other employee requirements.
   
• Manage interpersonal conflicts, disciplinary matters and workforce escalations fairly, confidentially and within defined timelines.

3. Performance & Productivity Management

• Define and track KPIs/PRS for service personnel and monitor performance against site/project requirements.
   
• Collate site performance data and prepare inputs for PRDs and performance dialogues.
   
• Drive regular performance discussions, feedback and corrective actions.
   
• Review continual improvements and learning from site operations and translate them into performance improvements.

4. Talent, Capability & Career Development

• Conduct skill evaluations and identify technical and behavioural capability gaps.
   
• Develop individual training, career development and succession plans, particularly for future Team Leaders and critical technical roles.
   
• Manage annual training calendars, Friday Knowledge Sessions and downtime development opportunities.
   
• Support Talent Reviews, career planning and retention plans for high-performing and critical employees.

5. Service Operations & Process Management

•  Drive Service Personnel Round-up Meetings and workforce coordination forums.
   
• Coordinate Workshop Management for customer assets under service and Neptunus equipment checks.
   
• Standardize crew-management processes through SOPs, trackers and dashboards.
   
• Partner with HR and Operations on employee lifecycle processes, attendance, disciplinary matters and workforce-related initiatives.

6. MIS, Compliance & Workforce Reporting

• Manage on-duty approvals, leave approvals, team attendance and manual attendance processes.
   
• Maintain workforce MIS, service manpower trackers and monthly project metrics.
   
• Update Project Master/MIS data and capture discounts, waivers and deviations with appropriate remarks.
   
• Provide regular reports to senior leadership on manpower availability, deployment, performance, engagement, attrition and workforce risks.
   
• Support compensation reviews and other workforce-related management reviews