Marathi Language Expert

We are looking for customer-focused and communication-oriented Customer Support Executives to manage customer interactions through inbound and outbound calling channels. The role will be responsible for handling customer queries, service requests, complaints, follow-ups, order updates, feedback, and other customer engagement activities throughout the customer support lifecycle. The candidate will also coordinate with relevant internal teams to ensure timely resolution of customer concerns and deliver a positive customer experience.

Key Responsibilities:-

• Handle inbound customer calls and provide accurate information regarding products, services, orders, installations, warranties, and after-sales support.
• Make outbound calls for customer follow-ups, service requests, complaint resolution, order updates, feedback, and customer engagement.
• Understand customer concerns and provide appropriate solutions within defined timelines.
• Register, track, and follow up on customer complaints and service requests.
• Coordinate with internal departments such as Sales, Operations, Service, Logistics, and Technical Support for issue resolution.

Required Skills:-

• Excellent verbal and written communication skills.
• The candidate must be fluent in Marathi.
• Strong customer-handling and problem-solving abilities.
• Good listening and interpersonal skills.
• Ability to handle difficult or dissatisfied customers professionally.
• Good follow-up and coordination skills.
• Basic computer knowledge and proficiency in MS Office/CRM tools.
• Ability to accurately document customer interactions.
• Strong attention to detail and time-management skills.
• Ability to work independently as well as in a team.
• Customer-oriented approach with a positive attitude.

Contact Details - Jagriti [phone removed], Kanchan [phone removed] & Navneet([phone removed]) from 10:00AM to 8:00PM. (Monday to Saturday).