Manhattan Support Engineer - WMOS

Role :WMS Manhattan Support Engineer

1. Mandatory Skills to be looked in candidate: Manhattan WMS application support, Cognos SCI, SQL, PowerShell and OS (Windows/Linux)

2. Work Location: Any location in India

3. Work type : Remote (Based on need might have to go to office)

4. Working Hours : 4:30 PM – 2:00 AM (US hours support)

5. Expected Start date: immediate

Detailed JD.

Key Responsibilities

• Provide day-to-day operational support for Manhattan WMS (Warehouse Management System) applications, including incident resolution, service request fulfillment, root cause analysis, and user support to ensure application stability and business continuity.

• Deliver application support for Cognos SCI by troubleshooting issues, monitoring system performance, resolving user queries, and coordinating with stakeholders to maintain service levels and system availability.

• Assist in the provisioning, configuration, and maintenance of Manhattan WMS environments across Development, QA, and Production, ensuring adherence to deployment standards, infrastructure requirements, and release schedules.

• Support the planning, execution, validation, and post-deployment activities associated with weekly Cognos SCI releases across Development, QA, and Production environments, ensuring successful and seamless deployments.

• Participate in the development, testing, and optimization of automation scripts and tools to streamline WMS environment builds, configuration management, and SDN installation processes, improving operational efficiency and reducing manual effort.

• Perform system validation, environment health checks, and deployment verification activities to ensure application reliability, performance, and compliance with established operational procedures.

• Collaborate with application developers, infrastructure teams, business stakeholders, and support teams to troubleshoot issues, implement enhancements, and support ongoing platform improvements.

• Create and maintain technical documentation, deployment procedures, build guides, and operational runbooks to support knowledge sharing and consistent service delivery.

• Contribute to continuous improvement initiatives by identifying opportunities for process automation, operational efficiency, and enhanced application support capabilities.

Areas of Concern / Skill Gaps

• Limited hands-on experience with advanced Linux administration.

• Unable to demonstrate deeper knowledge of kernel-level or server performance troubleshooting.

• No direct experience creating new AMC/ADC alerts.

• No experience cancelling waves from the backend.

• No experience with Manhattan Billing application.

• Limited exposure to Cron job administration and backend automation tasks.

• Mostly operates from application/UI level before escalating to backend investigation.