Manger - E Commerce

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Job Description

Manger - E CommerceWe are looking for a commercially driven Key Account Manager to manage and grow strategic e-commerce accounts such as Amazon, Flipkart / Nykaa / Quick Commerce. The role will own revenue, profitability, availability, visibility and overall account performance, while building strong relationships with key platform stakeholders.

Key Roles & Responsibilities

• Own monthly and annual sales targets and drive revenue growth across assigned e-commerce accounts.
• Develop and execute Annual Business Plans / Joint Business Plans with key accounts.
• Build strong relationships with Amazon, Flipkart, Nykaa / quick commerce partners.
• Drive assortment expansion, new product launches, pricing, promotions and online visibility.
• Ensure strong product availability, catalogue hygiene, fill rates and order fulfilment across portals.
• Monitor inventory, forecasts, open orders, cancellations and operational KPIs; partner with Supply Chain to improve service levels.
• Lead negotiations on Terms of Trade, margins, trade spends, promotions and commercial agreements.
• Track account profitability, trade investments and costs; identify opportunities for profitable growth.
• Analyse account performance and consumer/platform data to identify growth opportunities and corrective actions.
• Drive timely resolution of claims, deductions, credit notes and receivables in partnership with Finance.
• Collaborate with Marketing, Supply Chain, Demand Planning, Finance and Customer Service teams to deliver account plans.