Managing Director - Chief Administrative Officer, Chief of Staff

Chief Administrative Officer, TIAA India The CAO role is a senior executive role designed to: 1.    Manage Teams covering aspects of Business Management, Corporate Functions of Facilities/Transport/Real Estate and Corporate Security, Business Continuity, Chief of Staff Office to TIAA GC Head, Business Risk and Controls, IT Asset Management Support 2.    Help TIAA GC Head on Strategic aspects of running TIAA GC including but not limited to Organization Strategy. 3.    Build and maintain external relationships e.g. with NASSCOM, Zinnov, AMCHAM etc. 4.    Build and Maintain relationships with Key Stakeholders 5.    Be part of Senior Leadership Team in India and collaborate at all levels to take TIAA GC to next stage

Reporting directly to the Head of TIAA GC, the CAO serves as a key member of the Executive Leadership Team, tasked with leading critical corporate services to support the organization’s growth, and enhance the workplace environment. The CAO will ensure that all administrative functions operate cohesively and in alignment with the company’s broader strategic objectives, driving continuous improvement and fostering a culture of excellence.

Key Responsibilities and Duties

1. Strategic leadership and corporate governance Collaborate with the India Head and executive leadership to shape the strategic direction of administrative and operational functions, ensuring alignment with corporate goals.

Provide leadership and strategic oversight for all administrative activities, implementing robust governance frameworks to optimize efficiency and resource utilization.

Serve as a trusted advisor to the India Head on organizational strategy, operational improvements, and risk management, including providing insights for long-term business planning.

Ensure compliance with all regulatory requirements across the portfolios managed, establishing internal controls and auditing procedures to safeguard the organization’s interests.

2. Business management and operational excellence Oversee business management functions, including internal business support services, to ensure seamless and efficient operations across all departments.

Develop and implement performance metrics and key performance indicators (KPIs) for administrative functions to drive continuous improvement.

Lead the development of business continuity plans, disaster recovery strategies, and crisis management protocols to ensure organizational resilience.

Foster a culture of operational excellence by promoting lean principles, process automation, and best practices in administrative management

3. Business continuity and Risk management Develop and maintain comprehensive business continuity and disaster recovery plans, ensuring resilience in the face of operational disruptions.

Lead risk management efforts to identify potential threats, assess vulnerabilities, and implement mitigation strategies.

Establish crisis management protocols and lead the organization’s response during emergencies, ensuring minimal impact on operations.

Regularly review and update continuity plans, incorporating lessons learned from incidents and industry best practices.

4. Facilities management and real estate strategy Direct the strategic planning, management, and optimization of company facilities, including site selection, lease negotiation, space planning, and renovations.

Oversee the maintenance and upkeep of physical assets, ensuring compliance with safety, health, and environmental standards, while promoting sustainability initiatives.

Develop and execute a real estate strategy that aligns with business growth objectives, including the expansion or consolidation of facilities as required.

Manage capital projects, including budget oversight, vendor selection, and project timelines, ensuring all facilities-related projects are delivered on time and within budget.

5. Administrative Operations and Corporate Services Lead the administrative services function, encompassing corporate services, travel and transportation, cafeteria, records management, and company events.

Streamline administrative processes to improve service delivery, leveraging technology to enhance productivity and reduce administrative burdens.

Ensure robust administrative policies and procedures are in place to support organizational needs, providing clear guidelines on procurement, travel, and expense management.

Lead initiatives to improve the employee experience related to administrative services, including enhancing workplace amenities and services.

Handle various processes related to vendor management including oversight and governance.

6. Security and Safety Oversee the development and implementation of comprehensive security policies and protocols to protect the organization’s physical and digital assets.

Direct physical security operations, including access control, incident response, emergency preparedness, and surveillance systems.

Collaborate with IT and legal teams to ensure that information security measures meet industry standards and regulatory requirements.

Monitor and mitigate security risks, managing relationships with third-party security providers and coordinating with local law enforcement as needed.

Lead occupational health and safety initiatives to promote a safe working environment across all facilities.

7. Leadership and team development Lead and mentor a high-performing team of administrative, facilities, and security professionals, setting a clear vision and providing guidance on achieving strategic objectives.

Establish clear roles and responsibilities within the team, conducting regular performance evaluations and fostering professional development.

Promote a culture of collaboration, innovation, and continuous improvement, encouraging team members to identify and act on opportunities for enhanced efficiency.

Drive change management initiatives to support organizational transformation, providing leadership during periods of restructuring or process improvement.

8. Stakeholder engagement and communication Act as a liaison between the Leadership Team and various administrative departments, facilitating communication and ensuring alignment on strategic initiatives.

Engage with key stakeholders, including business leaders, employees, vendors, and regulatory bodies, to understand needs, manage expectations, and foster strong relationships.

Represent the organization in external meetings, conferences, and negotiations related to facilities, real estate, or security matters, as needed.

Educational Requirements University (Degree) Preferred

Work Experience 10 Years Required

Physical Requirements Physical Requirements: Sedentary Work

Career Level 12PL

Related Skills

Adaptability, Business Acumen, Collaboration, Communication, Consultative Communication, Detail-Oriented, Executive Presence, Financial Acumen, Messaging Effectiveness, Prioritizes Effectively, Problem Solving, Project Management, Relationship Management, Strategic Thinking _____________________________________________________________________________________________________

Company Overview TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.   Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our Culture of Impact At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

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