Manager

Global Business Services:

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*:

Finance Engineering and Data within Treasury BSM team manage, design and implement technical and data solutions supporting BSM and Cross-Treasury forecasting reporting. Supports application management and broader automation.

Job Description*:

This role within the BSM FE & D team in GBS India will be responsible for supporting PALMs application which is used for Treasury forecasting reporting. Activities will also include leading identification and implementation of automation and emerging technology solutions.

Responsibilities*:

• Track and identify failures in the Palms system to make sure the platform is functioning properly (application support).
• Review overnight batches of Palms system and implement solutions in case of failures before US office hour starts.
• Assist in analyzing current data quality checks to ensure integrity and more robust system response when failures occur.
• Work closely with the platform team to address issues and communicate to the concerned development teams.
• Be a strong communicator when presenting results, and escalating issues.
• Work with technology teams to resolve data issues or in implementation of new system capabilities.
• Continuous improvement of existing processes and workflows, identifying where emerging technology can help reduce process time and increase controls.

Requirements*:

• B.Tech, MCA
• Understanding of automation and emerging technology solutions including data integration and visualization.
• Experience in SQL.
• Strong analytical and problem solving skills.
• Proven track record of clear and concise verbal and written communication.
• Self-starter with ability to be proactive and well organized.
• Flexibility in joining meetings during EMEA and APAC time zone hours.

Desired skills:

• Prior experience in application support.
• Knowledge of Alteryx and Tableau.
• Has a natural desire to understand intricate processes while seeing the big picture.
• Good business partnering skills.
• Experience improving and automating manual processes.