Manager

Role & responsibilities:

• Call management Daily call scheduling for Breakdown calls/ Installations/PM & AMC services of Midmark - Janak Products.
• Entry of calls, allocation to the team & its updation into the system.
• Plan & carry out the Preventive Maintenance & AMC/CMC for existing contracts & to add new customers into the contract.
• Spares Management Maintaining the spares at RO & to update the same on monthly basis.
• Building relationship with the key accounts by visiting them & collecting feedback.
• Voucher checking direct team & the dealer’s claims.
• Timely collection of payments against spares & service charges.
• Competition tracking.
• Preparation & submission of MIS reports.
• Service training to the team & customers.
• Competency analysis of teammates & suggest for necessary training needs.

Additional Responsibilities:

• Planned visits within the region to audit the Dealers.
• Customer mapping to strengthen the service support up to Tier IV cities