Manager

Team Leadership & Oversight

• Lead and manage the AML/KYC team responsible for investor account opening, periodic refresh, and account maintenance reviews.
• Manage a team of approximately 1020 AML/KYC analysts and senior analysts, with responsibility for work allocation, capacity planning, quality, performance, and development.
• Allocate work, monitor productivity and quality, and ensure assessments are completed within established service-level timelines.
• Coach and mentor team members, support performance management, and promote a collaborative and compliance-focused culture.

Documentation & Compliance Management

• Oversee the tracking and resolution of pending AML/KYC documentation for investor accounts, fund promoters, and complex legal entities.
• Review escalated files and support the team in identifying appropriate documentary evidence, ownership information, risk factors, and due diligence requirements.
• Ensure documentation is complete, current, appropriately approved, and maintained in accordance with regulatory, internal, and client-specific standards.

Query & Stakeholder Management

• Supervise the resolution of AML/KYC inquiries from clients, investors, fund administrators, and internal stakeholders.
• Ensure responses are timely, accurate, well documented, and aligned with compliance requirements and agreed operating procedures.
• Act as the primary escalation point for operational issues and coordinate with compliance, quality, and client teams to achieve timely resolution.

Regulatory Compliance & Audit Support

• Ensure team procedures remain aligned with applicable AML/KYC regulations, financial crime prevention policies, internal standards, and client-specific requirements.
• Lead preparation for internal reviews, client reviews, and regulatory or external audits, including collation of evidence and remediation tracking.
• Monitor exceptions, quality findings, and control gaps, and ensure corrective actions are implemented and closed within agreed timeframes.

Reporting & Analysis

• Prepare, review, and maintain accurate AML/KYC operational reports for clients, investors, and internal leadership within required timeframes.
• Monitor volumes, ageing, quality, productivity, and service-level performance, and communicate key risks, trends, and required actions.

Process Excellence & Continuous Improvement

• Drive initiatives to improve workflow efficiency, quality, standardization, and risk management across AML/KYC operations.
• Identify process gaps and recurring issues, perform root-cause analysis, and implement sustainable improvements in coordination with relevant stakeholders.

Skills

• Experience: 7–10 years of relevant experience in AML/KYC, compliance operations, fund administration, transfer agency, or a related financial services environment, including at least 2–3 years of demonstrated team- leadership or people-management experience and responsibilities.
• Qualifications/Certification: Bachelor's degree in business, accounting, finance, law, or an equivalent discipline. ACAMS or an equivalent AML qualification is preferable.
• AML/KYC Knowledge: In-depth understanding of AML regulations, customer and investor due diligence, risk assessment, beneficial ownership, and financial crime prevention practices.
• Transfer Agency Expertise: Strong understanding of how AML/KYC requirements apply to investor onboarding, periodic refresh, account maintenance, and transfer agency operations.
• Leadership: Proven ability to lead, develop, and motivate operational teams while maintaining quality, productivity, and compliance standards.
• Stakeholder Management: Ability to collaborate effectively with clients, compliance teams, operations, quality assurance, and senior stakeholders.
• Organizational Skills: Highly organized and proactive, with strong time-management skills and the ability to manage competing priorities in a fast-paced environment.