BENGALURU · FULLTIME
Manager
Duroflex
Bengaluru · onsite · Posted 1d ago
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Undisclosed5–10 yrsfulltimeBengaluru
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Section · 01
About this role
JOB DESCRIPTION
Warehouse Operations Excellence Manager
1. Role Purpose
2. Key Responsibilities
3. Key Performance Indicators (KPIs)
4. Qualification Experience
5. Preferred Industry Background
6. Key Competencies
7. Expected Outcome
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Warehouse Operations Excellence Manager
Reporting To: DGM D2C Supply Chain
Recommended Experience: 812 Years
Function: D2C Supply Chain / Warehouse Operations
Recommended Experience: 812 Years
Function: D2C Supply Chain / Warehouse Operations
1. Role Purpose
The Warehouse Operations Excellence Manager will be responsible for driving operational excellence across the warehouse and depot network. The role will focus on standardizing processes, ensuring inventory accuracy, improving productivity, strengthening operational controls, and maintaining service-level commitments across all locations.
The position requires hands-on ownership of warehouse performance, process compliance, audits, and continuous improvement initiatives, ensuring measurable and sustainable operational outcomes across the network.
2. Key Responsibilities
A. Warehouse Operations Network Governance
- Own end-to-end operational governance across warehouses and depots.
- Ensure adherence to defined SOPs, operational processes, safety standards, quality requirements, and inventory controls.
- Monitor and improve GRN, dispatch, warehouse-to-warehouse (W2W) transfers, cycle counts, and inventory reconciliation within defined SLAs.
- Ensure consistent execution of standardized processes across all locations.
B. Performance Management KPI Ownership
- Track and improve warehouse KPIs, including productivity, space utilization, inventory ageing, damages, inventory variance, GRN, and dispatch performance.
- Develop and maintain dashboards, MIS reports, and performance trackers.
- Establish exception-based management practices to identify operational deviations and drive timely corrective action.
- Monitor cost per unit handled and implement initiatives to improve operational efficiency.
C. Process Excellence Continuous Improvement
- Develop, review, and standardize SOPs and operational processes across warehouses and depots.
- Identify process gaps and implement structured Root Cause Analysis (RCA) and Corrective and Preventive Actions (CAPA).
- Drive continuous improvement initiatives to reduce errors, delays, damages, inventory write-offs, and operational costs.
- Partner with Technology and Product teams to strengthen system controls, automation, and operational visibility.
D. Audit, Compliance Risk Management
- Conduct regular warehouse and depot audits to assess process adherence, inventory accuracy, and operational compliance.
- Ensure timely closure of audit observations and recurring process gaps.
- Identify operational risks and implement preventive measures to improve control effectiveness.
- Maintain compliance with applicable safety, quality, and internal operational standards.
E. On-Ground Execution Stakeholder Management
- Visit warehouses and depots with performance or process concerns to diagnose root causes and drive corrective action on the ground.
- Collaborate with Planning, Factory Operations, Logistics, D2C, Finance, and Technology teams to resolve cross-functional issues.
- Drive accountability among site teams for operational performance, process compliance, and service delivery.
- Ensure productivity and cost improvements without compromising customer SLAs or quality standards.
3. Key Performance Indicators (KPIs)
- Inventory accuracy across warehouses and depots.
- GRN and dispatch SLA adherence.
- Warehouse productivity measured in units per man-hour.
- Warehouse space utilization.
- Cycle count coverage and inventory variance closure TAT.
- Reduction in damages, inventory ageing, and inventory write-offs.
- Warehouse and depot audit compliance scores.
- CAPA closure TAT for recurring process gaps.
- Cost per unit handled against budget.
- Compliance with standardized SOPs and operational processes.
4. Qualification Experience
- Graduate or postgraduate qualification in Supply Chain Management, Operations, Engineering, or a related discipline.
- 812 years of progressive experience in warehouse, depot, or supply chain operations.
- At least 34 years of experience in multi-site warehouse operations, network governance, or operational excellence.
- Hands-on experience in Warehouse Management Systems (WMS), inventory-control systems, and operational reporting.
- Demonstrated experience in process standardization, KPI management, operational audits, and continuous improvement.
- Exposure to Lean, Six Sigma, or structured problem-solving methodologies is preferred.
5. Preferred Industry Background
Candidates from the following industries will be preferred:
- Retail and Direct-to-Consumer (D2C).
- FMCG and consumer goods.
- E-commerce and omnichannel operations.
- Third-Party Logistics (3PL).
- Manufacturing and distribution supply chains.
Experience managing distributed warehouse or depot networks with high SKU volumes and order throughput will be an added advantage.
6. Key Competencies
- Strong operational ownership and execution capabilities.
- Analytical thinking and data-driven decision-making.
- Process improvement and structured problem-solving.
- Inventory and cost control.
- Stakeholder management and cross-functional collaboration.
- Ability to influence site teams and drive accountability.
- Strong communication, reporting, and presentation skills.
- Willingness to travel across warehouse and depot locations as required.
7. Expected Outcome
The successful candidate will establish a standardized, measurable, and scalable warehouse operating model across the network, delivering improved inventory accuracy, operational productivity, process compliance, cost efficiency, and service-level performance.
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
AutomationAudit ComplianceOmni ChannelauditsControl Systemsconsumer goodsProcess complianceCAPAGRNMis ReportsLogisticsManufacturingoperationsFactory Operationscompliancefinanceperformance managementdispatch3Pl
Section · Company
About Duroflex
Duroflex
Furniture & Furnishing
622
employees
1963
63 years old
Bangalore
India
₹8L PA avg
Avg at Duroflex
About
Duroflex is one of India's most trusted sleep solutions experts for mattresses, pillows, and protectors to suit your requirement.
Industries
Furniture & Furnishing
Employee ratings
10 reviews
4.0/ 5
Culture
3.5
Career growth
3.0
Work-life
3.3
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