Manager

Reporting To


Recommended Experience


Role Purpose

Key Responsibilities

• Own end-to-end transportation and logistics operations across the network.
• Lead transporter/vendor onboarding, governance and performance management.
• Own vehicle planning, deployment, utilization and availability.
• Maintain network-level visibility of vehicle count, type, capacity, route, deployment and utilization.
• Manage work orders, rates/contracts, billing validation and reconciliation with Finance.
• Ensure vehicles report and depart on time and meet defined transit/delivery SLA.
• Monitor vehicle condition, compliance and documentation.
• Manage breakdowns and contingencies with minimum service disruption.
• Track First Mile, Middle Mile and Last Mile transportation performance.
• Develop transporter scorecards covering SLA, cost, utilization, damages, cancellations and compliance.
• Drive logistics cost optimization through route, vehicle and capacity utilization.
• Partner with Tech/Product teams on vehicle tracking, GPS visibility, control-tower dashboards and exception alerts.
• Conduct RCA/CAPA for delays, breakdowns, capacity shortages and recurring issues.
• Support peak/festival capacity and contingency planning.

Key KPIs / Success Measures

• On-time vehicle reporting and departure
• Transit/delivery SLA adherence by mile (First/Middle/Last)
• Vehicle utilization and capacity fill rate
• Freight cost per unit/km vs. budget
• Transporter scorecard compliance (SLA, cost, cancellations)
• Billing accuracy and reconciliation TAT
• Breakdown/contingency resolution TAT
• CAPA closure rate for recurring transportation issues

Qualification & Experience


Preferred Industry Background


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