Manager

Job Description

The Manager – Revenue Support will be the primary point of contact for new and existing customers, creating and managing battery, retrofit and AMC sales funnels. You will prepare quotes, negotiate terms, finalize orders, and ensure seamless invoice processing, delivery and installation. Reporting directly to the Branch Head, you will maintain CRM accuracy, generate revenue reports, and collaborate with field engineers and finance to maximise service revenue while delivering exceptional customer service.

Responsibilities

• Visit prospective and existing customers to identify and develop battery, retrofit and AMC opportunities.
• Create and maintain sales funnels for battery, retrofit and AMC contracts.
• Prepare and submit accurate quotes, negotiate terms with clients, and secure order finalisation.
• Coordinate with field service engineers to capture retrofit opportunities.
• Follow up on invoice generation, delivery logistics, and installation completion.
• Submit invoices promptly and drive timely collection of payments.
• Maintain up‑to‑date CRM records and generate periodic revenue and collection reports.
• Coordinate PCB‑related approvals and ensure timely payment collection for PCB services.
• Develop and execute revenue‑generating strategies aligned with corporate goals.
• Provide exceptional customer service and act as a liaison between clients and internal teams.
  
  

Qualifications

• Bachelor's degree in Business Administration, Finance, Engineering or related field.
• Minimum 12 years of experience in revenue support, AMC management, or sales operations.
• Proven track record of managing end‑to‑end sales cycles, including quoting, negotiation and collection.
• Strong analytical skills with proficiency in Excel, Power BI or similar tools.
• Excellent communication and interpersonal abilities.
• Ability to work independently, manage multiple tasks and travel to customer sites as required.
• Proficiency in CRM systems and Microsoft Office suite.
• Knowledge of accounting principles and invoice/collection processes (preferred).
• High attention to detail and strong organisational skills.
• Willingness to adopt new technologies and continuous improvement initiatives.