Manager

Role Overview

Manager Last Mile Operations (South Region) will lead and manage Flipkart ODH Operations across the South region.

The role requires strong operational leadership, P&L ownership, stakeholder management, people management, and decision-making capabilities to drive performance, operational efficiency, and profitability.

The ideal candidate should manage large field teams, handle multiple projects simultaneously, work effectively under high-pressure situations, and maintain strong client relationships while ensuring operational excellence and compliance.

Key Responsibilities

1. Regional Operations Management

Oversee and ensure the smooth functioning of ODH operations across all hubs and cities in the South region.

Monitor and drive achievement of 100% of key operational performance parameters.

Implement best practices to improve operational efficiency, reduce TAT, and enhance service quality.

Ensure strict adherence to operational SOPs, compliance requirements, and process guidelines.

2. P&L Ownership & Cost Control

Own the regional P&L and drive cost optimization and profitability.

Identify cost leakages and implement corrective actions to control COD losses, material damages, productivity variances, and other operational losses.

Work closely with Finance and central teams for budget forecasting, expense management, and cost-efficient operations.

Drive initiatives to improve productivity and maximize operational profitability.

3. People Leadership & Team Management

Lead and mentor a large on-ground team, including Hub Managers (HIs), Team Leaders, and other operational resources.

Conduct regular performance reviews, set clear goals, and drive accountability across the team.

Identify underperforming resources and take timely corrective actions to maintain operational discipline.

Build a strong culture of ownership, agility, accountability, and teamwork.

Develop future leaders and strengthen the regional talent pipeline.

4. Vendor & Stakeholder Management

Manage relationships with vendors, third-party partners, and internal stakeholders including HR, Finance, Admin, Planning, and other central teams.

Negotiate and finalize rate cards, manpower contracts, and service-level agreements in alignment with business requirements.

Ensure vendors consistently meet agreed performance, quality, and compliance standards.

Drive timely resolution of vendor-related operational and commercial issues.

5. Client Management & Escalation Handling

Act as the primary point of contact for client communications and operational matters in the South region.

Handle client escalations effectively and ensure timely resolution.

Proactively communicate performance updates, risks, and improvement plans to clients and senior leadership.

Build strong relationships with key stakeholders and ensure high levels of client satisfaction.

6. Monitoring, Reporting & Performance Reviews

Analyze daily and weekly performance dashboards to identify trends, bottlenecks, and improvement opportunities.

Monitor key operational KPIs and drive corrective actions wherever required.

Prepare detailed performance reports and provide actionable insights to the leadership team.

Drive data-backed decision-making and continuous improvement initiatives.

7. Strategic Planning & Execution

Lead new project launches, operational rollouts, and expansion across existing and new locations.

Collaborate with central teams on technology adoption, automation, and process standardization.

Develop and execute contingency plans during high-volume periods, operational disruptions, and crisis situations.

Take quick, data-driven decisions to ensure business continuity and operational excellence.

Key Skills & Attributes

Strong leadership and people management skills.

Excellent communication, negotiation, and stakeholder management abilities.

Strong analytical mindset with attention to detail and problem-solving capability.

Ability to work effectively under high-pressure situations and make quick, data-driven decisions.

Strong client and vendor management experience.

Ability to manage multiple projects and operational priorities across geographies.

Strong execution orientation with a high sense of ownership and accountability.

Experience in managing large-scale field operations and distributed teams.

Educational Qualification

Graduate / Postgraduate in any discipline.

Experience

5–8 years of experience in Last Mile / Logistics Operations Management.

Proven experience in managing large-scale field operations across multiple locations.

Prior experience in E-commerce, Hyperlocal, 3PL, or Quick Commerce logistics will be preferred.