Manager

Job Description Assistant Manager B2C / D2C E-commerce
Sales
Company: Shadowfax Technologies
Designation: Assistant Manager B2C / D2C E-commerce Sales
Function: Sales / Business Development
Location: Hyderabad, Chennai
Employment Type: Full-time
About the Role
Shadowfax is looking for an Assistant Manager B2C / D2C E-commerce Sales to drive client acquisition,
onboarding, and relationship management within the B2C and D2C e-commerce segment. The role will involve
identifying potential clients, converting new business opportunities, ensuring smooth onboarding, and managing
ongoing client relationships.
Key Responsibilities
Identify and acquire new B2C, D2C and e-commerce clients for Shadowfax's logistics and delivery
solutions.

Generate leads through market research, references, networking, and direct outreach.

Understand client requirements and recommend suitable logistics and delivery solutions.
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Manage the complete sales cycle from lead generation to client acquisition and onboarding.
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Coordinate with internal operations, customer support, and other teams to ensure smooth client onboarding.
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Maintain strong relationships with existing clients and act as the primary point of contact.
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Identify opportunities for business growth, upselling, and cross-selling.
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Track client requirements, commercial discussions, and business performance.
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Follow up with prospective clients and convert qualified leads into active accounts.
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Resolve client queries and coordinate internally for timely issue resolution.
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Maintain accurate records of leads, client discussions, onboarding status, and sales pipeline.
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Achieve assigned targets for client acquisition, revenue, and business growth.
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Required Skills
B2C / D2C / E-commerce Sales experience
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Client acquisition and business development
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Client onboarding and relationship management
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Lead generation and conversion
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Strong communication and negotiation skills
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Good understanding of e-commerce and logistics business
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Ability to coordinate with multiple internal and external stakeholders
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Target-oriented approach
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Preferred Background
Candidates from E-commerce, D2C brands, Logistics, Last-Mile Delivery, Courier/Express, Marketplace,
SaaS, Retail, or related industries with experience in client acquisition and account handling will be preferred.
Key Performance Areas

New client acquisition
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Lead conversion
Client onboarding
Revenue generation
Client retention and relationship management
Upselling / cross-selling
Achievement of sales targets