Manager

Job Summary


Responsibilities

• Manage day-to-day hospitality operations and ensure smooth functioning across assigned shifts.
• Supervise staff and coordinate daily operational activities.
• Maintain high standards of guest service and handle guest requirements professionally.
• Resolve operational and customer-service issues patiently and efficiently.
• Maintain basic records, reports, schedules, and operational information using computers.
• Coordinate effectively with team members and other departments.
• Monitor service quality and ensure established hospitality procedures are followed.
• Manage responsibilities effectively during both day and night shifts.

Required Skills

• Hospitality Operations: Practical understanding of day-to-day hospitality operations.
• Basic Computer Knowledge: Ability to perform routine computer-based administrative and reporting tasks.
• Team Management: Ability to coordinate and supervise operational staff.
• Guest Service: Ability to handle guests professionally and resolve service requirements.
• Patience: Essential for managing guests, staff, and operational situations calmly.

Preferred Skills

• Shift scheduling and staff coordination
• Problem-solving and conflict handling
• Basic reporting and record management

Work Experience Requirements

Education

• Minimum: Typical: Diploma or Bachelors degree
• Preferred: Typical: Degree/Diploma in Hotel Management or Hospitality Management

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