Manager

Key Responsibilities:

1. Customer Onboarding & Adoption Ensure smooth onboarding of schools, driving early engagement with company products

2. Customer Engagement Strategy – Design and execute engagement programs to enhance teacher usage and satisfaction.

3. CSAT & Feedback Management – Measure, analyze, and improve CSAT by addressing pain points and optimizing user experience.

4. Proactive Customer Support – Identify adoption challenges and provide proactive solutions to improve product usage.

5. Data-Driven Adoption Growth – Track usage patterns, identify low-adoption schools, and implement targeted intervention plans.

6. Customer Advocacy & Retention – Build strong relationships with key stakeholders (principals, teachers) to drive long-term retention.

7. Collaboration with Internal Teams – Work with Sales, Product, and Training teams to align customer success strategies with business goals.

8. Process Optimization & Best Practices – Develop frameworks for ongoing adoption, engagement, and escalation management.