Manager

Role & responsibilities:

• Lead and manage a 150+ member telesales team through multiple levels of leadership.
• Drive sales, revenue, conversions, productivity, and overall business performance.
• Develop and implement effective telesales strategies to achieve business objectives.
• Monitor key metrics including conversion rates, call productivity, revenue, lead utilization, and sales performance.
• Conduct regular performance reviews and identify areas for improvement.
• Coach and mentor Team Leaders and sales teams to improve productivity and performance.
• Work closely with Training, Quality, MIS, HR, and Operations teams to ensure smooth business functioning.
• Identify process gaps and implement initiatives to improve sales efficiency and customer experience.
• Drive employee engagement, retention, and capability development across the telesales function.
• Prepare and present performance reports and business insights to senior management.
• Develop and execute effective outbound calling strategies to maximize lead conversion and revenue.

Preferred Candidate :

• 12+ years of overall experience, with significant experience in Outbound Telesales / Inside Sales / B2C Sales.
• Proven experience managing 150+ member outbound telesales teams.
• Strong understanding of outbound calling, lead management, sales funnels, conversion, and revenue generation.
• Experience managing multiple layers of sales leadership.
• Strong people-management, analytical, and decision-making skills.
• Excellent communication and stakeholder-management abilities.
• Fluent Telegu is mandatory.
• Candidates from BFSI, Insurance, Telecom, E-commerce, Retail, or other high-volume B2C outbound sales environments will be preferred.

Also can apply on [email removed].