Manager

We're Hiring || Manager (Mumbai)

• Process: Sales & Solutions
• Designation - Consulting & Solutioning Manager
• Shifts: General Shift (Day)
• Working Days: 5 days a week, 2 week offs
• Location - Thane (But need to travel to Malad Site - when required)
• Education - Graduation (Mandatory)

Experience Required-

• Minimum 3+ years of experience in Solutions / Presales role (BPO/ITES industry)
• Experience in handling RFP/RFI responses and client presentations
• Exposure to solution design, pricing, and deal support is mandatory
• Exposure to digital transformation and automation-led solutioning.

Responsibilities:

Solutioning & Proposal Development

• Understand client requirements (RFP/RFI/RFQ) and translate them into scalable solutions
• Design end-to-end solutions covering process, technology, staffing, pricing, and transition approach
• Develop high-quality proposals, presentations, and commercial models
• Collaborate with operations, Recruitment, Training, Quality finance, HR, and IT teams for solution inputs.

Presales Support

• Partner with Sales/Business Development teams to support deal pursuits
• Participate in client calls, workshops, and site visits to gather requirements
• Deliver impactful client presentations, solution walk-throughs, and value propositions
• Support negotiations and closure of deals

Pricing & Commercials

• Have an understanding of various pricing models (FTE-based, transaction-based, hybrid models)
• Ensure solution meets client expectations while maintaining profitability
• Conduct benchmarking and costing analysis

Market & Industry Insights

• Stay updated on BPO trends, emerging technologies (AI, automation, analytics)
• Support creation of solution offerings and capability decks
• Contribute to thought leadership and differentiation strategies

Transition Support

• Work with operations and transition teams to ensure smooth deal handover
• Provide inputs to transition planning and solution validation

Key Skills & Competencies:

• Strong understanding of BPO/ITES processes
• Excellent solutioning and analytical skills
• Strong commercial acumen and pricing expertise
• Exceptional communication and presentation skills
• Ability to manage multiple bids and tight timelines
• Stakeholder management and collaboration skills
• Knowledge of automation/digital tools (RPA, AI, analytics) is a plus.

• Interested candidates can connect with-

• Simran Rana (HR) - [phone removed]
• Or can share resume on [HIDDEN TEXT]