Manager

• Handle minimum 8 to 10 team members
• Communication should be strong to interact with Team members, clients and manager. both verbal and written
• Should be demonstrating leadership skills and represent the calls and team
• Should be having knowledge about TLM config(all components) /ETL/Support function
• Good Team player and should be providing SME level support to team
• Willingness to adopt new technology and business process
• Understand requirement or related documents
• Should be a backup for the AVP
• Should be able to troubleshoot environment, data control and operational issues
• Encourage and help team to take initiative to Automate and streamlining the process using scripts and scheduling tool
• Provide regular progress updates to the functional manager/ team Manager
• Should have good client and management exposure
• High potential to deliver defect free service
• Should demonstrate proactive actions to highlight issues and risks
• Should have exposure to conduct meetings, client relationship etc
• Good understanding of SDLC process
• Should have good analytical skill
• Unix and SQL knowledge is good to have for analysis
• Must have exposure to handling small team
• Should be subject matter expert in domain and should have management exposure
• Takes ownership for own career management, seeking opportunities for continuous development of personal capability and improved performance contribution
• Acts as a role model for new employees, providing help and support to facilitate early integration and assimilation of their new environment
• Highlights performance issues within the team, where appropriate, to drive for high performance
  
  

Key Skills

Experience of TLM configuration toolkits e.g. TLM Control, Smart Studio, Recon Admin, Smart schema

Must have Worked on TLM Recs Premium 3.x

Good SQL and SQL script programming

Good UNIX and UNIX script programming

Good RDBMS knowledge is required

Good understanding of Production Support with ITSM certification

AWS knowledge is required

Requirements

Desirable Skills

• Minimum 10+ years of experience
• Relevant experience in one or more specific technical areas, reconciliations experience will be an added advantage
• Ability to work in virtual teams and in matrix organizations
• Ability to work in fast paced environment, keep pace with technical innovation
• Open minded, able to share information, transfer knowledge and expertise to team members
  
  

Experience

10 + years of experience