Manager, Worldwide Support
Nutanix · Bengaluru · onsite · Posted 68d ago
About a minute. You'll make an account on the way through.
About this role
- Lead and manage a team of System Reliability Engineers (SREs) to ensure high-quality technical support.
- Establish staff schedules to optimize support availability and response time.
- Conduct regular team meetings and performance evaluations to foster team development.
- Design and implement processes to enhance operational efficiency and incident management.
- Drive the resolution of critical customer issues through collaboration with engineering and sales teams.
- Monitor and analyze performance metrics to uphold service delivery standards.
- Set clear objectives for the team aligned with organizational goals and participate in strategic planning.
- Foster a culture of collaboration and innovation within the SRE team and across cross-functional teams.
- 15+ years of experience in technical support, with 5+ years in people management.
- Bachelor of Science in Computer Information Systems or equivalent experience.
- Strong verbal and written communication skills for effective engagement.
- Proven leadership skills with a successful track record in team management.
- Technical expertise in virtualization technologies (e. g. , VMware) and understanding of storage and networking concepts.
- Project management skills with the ability to handle multiple priorities.
- Experience in implementing processes to enhance operational efficiency.
- Ability to foster collaboration across cross-functional teams and drive innovation.
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Nutanix is an Equal Employment Opportunity and (in the U. S. ) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected] .
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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About Nutanix
Nutanix
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2.1k+
employees
2009
17 years old
San Jose,California
United States
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