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    Job · 11579779

    Nutanix logo

    Manager, Worldwide Support

    Nutanix · Bengaluru · onsite · Posted 68d ago

    Undisclosed15–20 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

    The Opportunity
    Are you a dynamic leader with a strong technical support background, exceptional communication skills, and a proven ability to drive results through effective team management If so, you will thrive in the Manager, Worldwide Support role at Nutanix, where you ll lead a passionate team of System Reliability Engineers in a collaborative and innovative environment, contributing to cutting-edge solutions while enhancing customer satisfaction in a growth-oriented company.
    About the Team
    The successful candidate will join the System Reliability Engineers (SRE) team at Nutanix, a dynamic group of 300 passionate individuals located across various regions. This team embodies a culture that values being hungry, humble, and honest, fostering an environment of collaboration, innovation, and continuous improvement. With a mission to provide exceptional assistance to customers and partners, the SRE team is dedicated to resolving technical issues and enhancing overall customer satisfaction.
    You will report to the Director of Worldwide Support, who is known for their supportive leadership style and commitment to fostering team growth and development. The work setup for this role is hybrid, requiring the hire to be on-site in the office five days a week. This arrangement facilitates real-time collaboration and effective communication within the team and across the organization.
    There are no travel requirements for this position, allowing the hired candidate to focus entirely on their responsibilities and maintain a healthy work-life balance without the added stress of frequent travel.
    Your Role
    • Lead and manage a team of System Reliability Engineers (SREs) to ensure high-quality technical support.
    • Establish staff schedules to optimize support availability and response time.
    • Conduct regular team meetings and performance evaluations to foster team development.
    • Design and implement processes to enhance operational efficiency and incident management.
    • Drive the resolution of critical customer issues through collaboration with engineering and sales teams.
    • Monitor and analyze performance metrics to uphold service delivery standards.
    • Set clear objectives for the team aligned with organizational goals and participate in strategic planning.
    • Foster a culture of collaboration and innovation within the SRE team and across cross-functional teams.
    What You Will Bring
    • 15+ years of experience in technical support, with 5+ years in people management.
    • Bachelor of Science in Computer Information Systems or equivalent experience.
    • Strong verbal and written communication skills for effective engagement.
    • Proven leadership skills with a successful track record in team management.
    • Technical expertise in virtualization technologies (e. g. , VMware) and understanding of storage and networking concepts.
    • Project management skills with the ability to handle multiple priorities.
    • Experience in implementing processes to enhance operational efficiency.
    • Ability to foster collaboration across cross-functional teams and drive innovation.
    Work Arrangement
    Hybrid : This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i. e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manage

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    Nutanix is an Equal Employment Opportunity and (in the U. S. ) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [email protected] .



    Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

    Sourced from naukri

    Skills

    Incident ManagementTechnical SupportVMwareContinuous improvementVirtualizationteam managementComputer Networksstrategic planningSANoperations

    About Nutanix

    Nutanix logo

    Nutanix

    Software Product

    2.1k+

    employees

    2009

    17 years old

    San Jose,California

    United States

    About

    Nutanix specializes in cloud software and hyper-converged infrastructure, enabling efficient management of hybrid multi-cloud environments.

    Industries

    Software ProductInternetHardware & Networking

    Employee ratings

    198 reviews

    3.4/ 5

    Culture

    3.4

    Career growth

    2.8

    Work-life

    3.6

    Employees rate it well for

    Work Life Balance36Work Culture26Senior Management24Salary24Learning19

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    Manager, Worldwide Support · waiting for your command