Manager - Workday

As a P&C Systems Manager in the India region, you lead a team of Workday Analysts and will be responsible for identifying, designing, implementing and maintaining solutions within Workday. The candidate must have a proven track record of implementing and administering Workday, with expert level knowledge in the HCM module and good knowledge of any additional modules is preferred. The role will require the candidate to partner with various stakeholders to understand business needs, define requirements in support of the employee, manager, business partner and COE stakeholder experience and to architect, configure, support and maintain solutions to achieve desired business objectives.

What you'll do:

• Provide guidance and direction to the India Workday Analysts team. Mentor and guide more junior colleagues for their roles in configuration and testing.
• Provide subject matter expertise on Workday best practices and partner with stakeholders to understand pain points, prioritize requirements, and identify opportunities to improve processes and gain efficiency by leveraging Workday functionality.
• Determine best practices for the system architecture from concept through requirements, design, build, test, deploy and maintain.
• Monitor ticketing system to determine priority and assign tickets accordingly. Provide excellent customer service in response to P&C inquiries and resolve inquiries accurately and timely.
• Assess current setup, configuration, systems, utilization and identify and recommend improvements to optimize and automate where needed.
• Develop training to help end users with adoption and usage of Workday.
• Collaborate closely with other Workday solution architects to leverage knowledge, other solutions, and best practice to ensure a holistic best-practice approach.
• Review the Workday new product releases, identify features and functionality to adopt and coordinate the planning and execution and testing of those delivered features. Identify business critical Workday new features released (R1 & R2 releases) and demo to our stakeholders.
• Accurately estimate effort and resources required to complete projects as related to areas of expertise.

What Were Looking For

• Bachelor s Degree in IT, Business or related field
• 8+ Years of overall experience with a minimum of 4 years of industry experience in Workday HCM as solution architect delivering and configuring solutions and full life-cycle implementations
• Workday Pro certified with mastery level experience in Workday HCM Management preferred
• Experience and knowledge of other Workday modules preferred such as Compensation, Benefits, Talent, etc.
• Excellent verbal and written communication, escalation, and conflict resolution skills
• Strong problem-solving skills and ability to troubleshoot technical issues
• Experience developing and delivering training programs
• Strong attention to detail and ability to maintain data accuracy and integrity
• A passion for excellent customer service, adaptable & flexible
• Ability to multitask and work effectively and efficiently, delivering high-quality work in a fast paced, changing work environment
• Ability to comply with handling sensitive and confidential employee data
• Works under general direction; must be able to work independently
• Forward looking thinker, who actively seeks opportunities and proposes solutions