Manager - Warehouse Operations

JOB DESCRIPTION
Job Title
Manager - Warehouse Operations
About Koovers
Koovers is an automotive aftermarket company that works directly with workshops, garages and local mechanics to help them source automotive parts and meet their day-to-day requirements.
Website: https://www.koovers.com/
Position Overview
The Manager - Warehouse Operations will be responsible for managing the day-to-day warehouse operations and ensuring the smooth movement of automotive parts from inward to storage and outward dispatch. The role will focus on stock accuracy, timely order processing, proper warehouse practices, team management and coordination with other functions.

Job Details
Working DaysMonday to Saturday

Working Hours9:45 AM to 6:45 PM

Key Responsibilities
Warehouse Operations

• Manage the complete day-to-day warehouse operations.
• Ensure smooth inward, storage, picking, packing and outward movement of automotive parts.
• Ensure customer orders are processed and dispatched within the required timelines.
• Ensure parts are stored properly and can be easily identified and located.
• Maintain proper warehouse discipline, cleanliness and organisation.
• Ensure warehouse processes are followed by the team.

Inward Operations

• Oversee receipt of automotive parts from suppliers and other locations.
• Ensure received parts are checked against purchase orders and delivery documents.
• Verify quantities, part numbers and condition of received parts.
• Ensure shortages, excess quantities and damaged parts are identified and reported.
• Coordinate with Procurement on discrepancies and pending supplies.
• Ensure inward transactions are recorded accurately.

Outward & Order Fulfilment

• Ensure customer orders are picked and dispatched accurately and on time.
• Ensure part numbers, quantities and customer details are checked before dispatch.
• Coordinate with Sales and delivery teams for timely order fulfilment.
• Monitor pending and delayed dispatches.
• Ensure proper packing of parts to avoid damage during transportation.
• Ensure returned or undelivered parts are properly received and recorded.

Inventory Management

• Maintain accurate physical and system stock.
• Conduct regular stock checks and cycle counts.
• Identify and resolve stock differences.
• Monitor slow-moving, excess, damaged and obsolete stock.
• Ensure proper storage and location of all parts.
• Work with Procurement and other teams to highlight stock shortages and availability issues.
• Reduce stock losses, damage and errors through proper warehouse controls.

Team Management

• Lead and manage the warehouse team.
• Allocate daily work and responsibilities to team members.
• Monitor team productivity and work quality.
• Train team members on warehouse processes and safe handling of parts.
• Ensure proper attendance, discipline and work practices.
• Identify performance issues and take corrective action.
• Support recruitment and onboarding of warehouse staff when required.

Process & Control

• Ensure proper documentation for all inward and outward movements.
• Maintain controls to prevent stock loss, wrong dispatches and inventory errors.
• Identify gaps in warehouse processes and suggest practical improvements.
• Ensure proper handling and segregation of damaged, returned and rejected parts.
• Support internal and external stock audits.
• Ensure audit observations related to warehouse operations are addressed.

Coordination & Reporting

• Coordinate with Procurement regarding incoming stock and supplier deliveries.
• Coordinate with Sales regarding customer orders and dispatch requirements.
• Coordinate with Accounts regarding invoices, stock-related documents and other requirements.
• Work with delivery partners to ensure timely dispatch and delivery.
• Prepare and share regular warehouse and inventory reports.
• Escalate major stock, operational and customer-related issues to the reporting manager.

Candidate Profile
Educational Qualification

• Graduate in any discipline.
• Qualification in logistics, supply chain or warehouse management will be an advantage.

Experience

• 7+ years of experience in warehouse operations.
• Experience managing a warehouse team is required.
• Experience handling high-volume inward and outward operations will be preferred.

Industry Experience

• Experience in the Passenger Car Aftermarket Industry will be preferred.
• Experience handling automobile spare parts is strongly preferred.

Required Skills
Functional Skills

• Warehouse operations.
• Inventory management.
• Inward and outward processes.
• Stock reconciliation.
• Order fulfilment and dispatch.
• Team management.
• Warehouse documentation.
• MS Excel and reporting.
• Basic understanding of warehouse systems/software.

Behavioural Skills

• Strong ownership and accountability.
• Good leadership skills.
• Attention to detail.
• Good communication.
• Problem-solving ability.
• Good planning and organisation.
• Ability to work under pressure and meet deadlines.

Preferred Skills

• Good knowledge of passenger car spare parts.
• Experience managing automotive spare parts warehouses.
• Experience handling large product ranges and high-volume transactions.
• Knowledge of stock control and warehouse processes.
• Experience working closely with Sales, Procurement and Accounts teams.

Role-Specific Requirements

• Strong understanding of warehouse operations and inventory control.
• Ability to identify passenger car spare parts using part numbers and product details.
• Ability to manage high-volume inward and outward activities.
• Ability to maintain high levels of stock accuracy.
• Willingness to spend significant time on the warehouse floor.
• Ability to manage and develop a warehouse team.
• Ability to ensure customer orders are processed accurately and within timelines.

Reporting Structure
Reports To: Head - SCM
Direct Reports: Inward & Outward Executives / Warehouse Team
Function: Warehouse Operations