Manager - Warehouse Operations - Cold Chain

Warehouse Operations
- Manage daily warehouse operations including inbound, outbound, storage, picking, packing, and dispatch.
- Ensure smooth execution of customer-specific contract logistics requirements.
- Monitor warehouse KPIs such as productivity, order accuracy, inventory accuracy, turnaround time, and on-time dispatch.
- Optimize warehouse space utilization and material flow processes.
Inventory Management
- Ensure accurate inventory control through cycle counts and stock audits.
- Investigate inventory discrepancies and implement corrective actions.
- Maintain inventory accuracy in WMS/ERP systems.
Team Management
- Lead, train, and supervise warehouse staff, supervisors, and shift teams.
- Plan manpower allocation and shift scheduling based on operational volumes.
- Drive employee engagement, discipline, and productivity improvements.
Customer & SLA Management
- Ensure adherence to customer SLAs and operational commitments.
- Coordinate with customers for issue resolution, reporting, and operational reviews.
- Maintain high service quality and customer satisfaction.
Process Improvement
- Identify opportunities for cost reduction and operational efficiency.
- Implement Lean, Kaizen, 5S, or continuous improvement initiatives.
- Drive automation and digital adoption where applicable.
Compliance & Safety
- Ensure compliance with EHS, statutory, and company policies.
- Maintain warehouse safety standards and conduct regular audits.
- Ensure proper documentation and adherence to SOPs.
Coordination & Reporting
- Coordinate with transportation, procurement, and customer service teams.
- Prepare MIS reports on warehouse performance and productivity metrics.
- Support budgeting and cost control initiatives.