Manager - Voice Core Ops

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

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VIL is an equal opportunity employer committed to diversifying its workforce.

Role

TM - Voice Core and LD Ops

Job Level/ Designation

M1 - Manager/ Sr.Manager

Function / Department

COG / Cluster Core Ops

Location

Clusters

Job Purpose

Responsible for operations and maintenance of the CS Core elements deployed in the circle such as Nokia, Ericsson, Huawei MSS, GCS, MGW/GMGW,HLR-HSS including NLD/ILD Nodes including Nokia IMS VolTE Core. KPI based Analysis, managing system uptime , perform regular O&M activities, Coordination with different functions and supporting Business deliverables will be the key focus points .

Key Result Areas/Accountabilities

• Ensure 99.999% System Uptime and Regular Backups
• Responsible for alarm clearance in the nodes in coordination with respective functions
• Traffic Routing and optimization based on report analysis
• Ensure timely system upgrades of MSS/GSC/MGW/GMGW/NLD-ILD nodes/HLR-HSS and support capacity expansion including Nokia IMS VoLTE Core.
• Offloading the old nodes
• Acceptance testing for new connectivity's , RA/IT clearance
• Routine preventive maintenance for CS Core/LD core nodes
• Traffic report analysis and initiate actions to improve KPIs
• Hardware support for CS-Core/LD nodes, Spare Management and related database updating and tracking
• Coordination with Vendors/PMS/COG/INM/CHM/CODE/other functions for KPI restoration/analysis/Changes and new product Implementations
• Resolve customer complaints with in TAT (including support for VI enterprise solutions - SIP , PRI etc)
• Ensure accurate implementation of all types of changes, judge impact of changes, pre / post service confirmation for each of the change including KPI tracking and impact analysis.
• Perform KPI analysis and optimization
• HLR/HSS support including management of profiles and Database
• Report preparation and new sim key file generation
  
  

Core Competencies, Knowledge, Experience

• In-depth understanding and hands on working experience on various core nodes like MSS, MGW, LD nodes and knowledge in handling Nokia IMS VolTE, Roaming configurations and SCCP/Code routings
• Command level knowledge of configuration in CS core Nodes of different vendors
• Clear understanding of all types of call flows for CS Core and VOLTE.
• Experience with tool like Wireshark and protocol analyzer
• Basic understanding of Cloud and IP infra
• Trace analysis and troubleshooting skills including knowledge of various protocols like ISUP, SCCP, MAP, BICC, SIP, and Diameter.
• Knowledge in Telco cloud architecture will be an added advantage
• Should be Good team player and should have good communication skills.
• Analytical, Reasoning and logical thinking skills
• Positive Attitude towards problem solving, learning new things, adopt changes
  
  

Must Have Technical / Professional Qualifications

BE/B Tech (Electronics and Telecommunications) with 5-7 years of relevant experience.

Vodafone Idea Limited (formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership