Manager - Vendor Management

Job Title: IT Vendor Management Analyst Software Asset Management

Level: 7

Experience: 812 years

The IT Vendor Management Analyst Software Asset Management is responsible for supporting the effective governance, management, compliance, performance, and optimization of PepsiCos technology vendor and software portfolio, with Software Asset Management (SAM) as the primary area of responsibility.

The role will manage and analyze software licensing, entitlements, consumption, compliance, renewals, software spend, and optimization opportunities while also supporting broader IT Vendor Management activities including vendor governance, performance management, contract compliance, financial management, risk management, and strategic vendor engagement.

The Analyst will partner with Global and Sector stakeholders, Vendor Management, Procurement, Finance, Technology teams, Information Security, IT Controls, Service Owners, and external vendors to provide accurate data, meaningful analysis, and actionable insights. The role is intentionally designed to build capability across both SAM and IT Vendor Management, enabling flexibility to support broader vendor portfolio responsibilities as business priorities evolve.

• 1. Software Asset Management Primary Responsibility
• Support and manage end-to-end Software Asset Management activities across the software lifecycle, including procurement, entitlement, deployment, utilization, renewal, optimization, and retirement.
• Maintain and validate software inventory, licensing entitlements, subscriptions, deployments, and consumption information.
• Perform reconciliation of software entitlements against installations, deployments, subscriptions, and actual usage.
• Identify license compliance gaps, unused or underutilized licenses, over-deployment, and software optimization opportunities.
• Drive license harvesting, reallocation, rationalization, and optimization activities in partnership with relevant stakeholders.
• Maintain accurate software product, entitlement, contract, renewal, and vendor records.
• Partner with application owners, technology teams, Procurement, Finance, and vendors to investigate and resolve licensing and inventory discrepancies.
• Support software compliance assessments, license reviews, true-ups, and software publisher audits.
• Develop and maintain reliable software license positions and supporting documentation.
• Drive continuous improvement of SAM processes, controls, data quality, governance, and documentation.
• Work with enterprise SAM/ITAM platforms and data sources such as Flexera/FlexNet Manager Suite, ServiceNow SAM Pro, SCCM/MECM, Intune, or equivalent tools, as applicable.

• 2. IT Vendor Governance Relationship Management
• Coordinate and prepare vendor governance and Strategic Business Review (SBR) discussions, including performance, commercial, risk, financial, and contractual insights.
• Maintain vendor profiles covering contracts, products/services, spend, performance, risks, renewals, commitments, and key stakeholders.
• Work with Global and Sector stakeholders to provide insights and reporting for vendor portfolio management.
• Support onboarding of internal and external stakeholders into established vendor governance processes.
• Collaborate with stakeholders on agenda shaping and preparation to enable effective vendor governance and business reviews.
• Track decisions, commitments, risks, issues, and action items from governance meetings and drive follow-up through closure.
• Conduct relevant vendor, market, commercial, and technology research to support sourcing and Vendor Management decisions.
• Identify opportunities for vendor consolidation, optimization, improved commercial value, and stronger operational outcomes.

• 3. Vendor Performance Management
• Track, analyze, and report vendor performance against contractual SLAs, KPIs, business outcomes, and agreed performance measures.
• Identify performance trends, exceptions, recurring issues, and areas requiring management attention.
• Partner with Vendor Managers, Service Owners, and suppliers to ensure performance issues and improvement actions are appropriately tracked and driven to closure.
• Support the definition and refinement of consistent KPIs and management reporting across the assigned vendor portfolio.
• Prepare performance insights and executive-ready reporting for leadership and stakeholder reviews.
• Support business satisfaction measurement and incorporate relevant feedback into vendor performance discussions.

• 4. Contract Compliance, Renewals Sourcing Support
• Maintain visibility of software and IT vendor contracts, subscriptions, commercial commitments, key obligations, and renewal dates.
• Interpret relevant contractual and licensing terms and translate them into operational tracking and compliance requirements.
• Support software and vendor renewal planning using consumption, utilization, performance, contractual, and spend analysis.
• Partner with Procurement and Vendor Management by providing data and insights for sourcing activities, commercial negotiations, renewals, and contract decisions.
• Coordinate stakeholder inquiries relating to contracts, licensing, entitlements, consumption, and vendor obligations.
• Coordinate contract change-management activities within the assigned portfolio, ensuring changes are documented, evaluated, tracked, and communicated.
• Monitor contractual commitments and identify potential compliance or commercial risks.
• Maintain appropriate contract documentation and evidence required for governance and audit activities.

• 5. Vendor Financial Consumption Management
• Validate software licensing and vendor consumption data using established processes and controls.
• Verify quantities, resource units, calculations, pricing assumptions, and applicable volume or contractual adjustments.
• Analyze software utilization, vendor consumption, and spend trends; identify anomalies, risks, and optimization opportunities.
• Identify opportunities for license optimization, demand management, cost avoidance, and improved commercial efficiency.
• Provide Finance with accurate inputs for budgeting, forecasting, accrual validation, financial business cases, and portfolio planning.
• Support analysis of vendor invoices and consumption against applicable contractual and commercial information.
• Develop actionable insights across vendor spend, utilization, consumption, and financial performance.

• 6. Risk, Compliance Audit Support
• Support compliance reviews associated with software licensing and IT vendors.
• Coordinate preparation of entitlement, deployment, usage, contract, and supporting evidence for software publisher audits and internal control reviews.
• Maintain appropriate documentation and audit trails for key SAM and Vendor Management activities.
• Partner with IT Controls, Information Security, Procurement, Finance, Legal, and Technology stakeholders as required to address vendor and software-related risks.
• Track identified issues, risks, and remediation actions through closure.