Manager - Veeva Service Delivery

Career Category Information Systems Job Description ABOUT AMGEN  

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier,   fuller   and longer. We discover, develop,   manufacture   and deliver innovative medicines to help millions of patients. Amgen helped   establish   the biotechnology industry more than 40 years ago and   remains   on the   cutting-edge   of innovation, using technology and human genetic data to push beyond   what’s   known today.    

ABOUT THE ROLE  

Role Description:  

The role   is responsible for   leading the team to   support and   main tai n   the   Amgen   Veeva Vault Platform .   The role will be involved in   defining   Amgen’s Veeva Vault Platform   support   strategy   ,   guiding technology decisions, and ensuring   timely   service is   provide   to the Amgen Veeva   Vault platform users and their issues are resolved .  

The ideal candidate will have a proven   track record   of leadership in technology-driven environments , managing technology platforms, digital transformation initiatives,   and   have   a passion for fostering innovation and excellence in the biotechnology industry.  Additionally, collaboration with cross-functional and global teams   is required to   ensure seamless integration and operational excellence. This role demands the ability to drive and deliver against key organizational strategic initiatives, foster a collaborative environment, and deliver high-quality results in a matrixed organizational structure.   

Roles & Responsibilities:    

Develop and   maintain   the enterprise   Veeva Vault Platform   support   strategy, ensuring alignment with business   objectives .  

Responsible for   fostering   p latform reliability .  

Identify   and mitigate architectural risks, ensuring that   the platform   is   scalable, secure, and resilient  

Maintain   knowledge base of Veeva issues , including principles, standards,   user guides,   and models  

Drive continuous improvement in the architecture by   identifying   opportunities for innovation and efficiency  

Work with stakeholders to gather and analyze requirements, ensuring that solutions meet both business and technical needs  

A ccountable   for   designing and   buil d ing   customizations   &   configurations on the Platform as per the business needs   including,   creating custom objects, fields,   workflows   and   SDKs  

R esponsible   for strategizing Platform Integrations while adhering to   consistent integration standards and patterns ,   design ing   integration   workflows, build ing   connectors,   centraliz ing   build & run and   executi ng   consistent DevOps model for   integrations  

Perform   impact assessment s ,   clearly define   AS-IS and TO-BE states ,   and   recommend platform upgrades   in accordance with   the new features and functionalities released by Veeva  

Design   platform a rchitecture   that can scale to meet growing business needs and performance demands  

Develop and   maintain   logical, physical, and conceptual data models to support business needs  

Establish and enforce data standards, governance policies, and best practices  

Basic Qualifications and Experience:  

Bachelors or Master’s degree with 8 - 13 years of experience in Computer Science,   IT   or related   field   

Functional Skills:  

Must-Have Skills  

Strong understanding   of   Veeva   Vault   Platform   and Veeva Vaults  

Experience with system integration   technologies like   Mulesoft , Databricks , etc .  

Excellent knowledge   of data model and governance  

6-8   years   Global Pharmac eutical   experience  

Strong understanding of   p harma ceutical   operations   and data management   business processes  

Experienced in   pharmaceutical   regulations   and specifications  

Have   Team\People management   experience  

Experience d   in   GxP   process    

Experience working in agile   methodology , including Product Teams and Product Development models  

Proficiency   in designing scalable, secure, and cost-effective solutions  

Can   work late hours  

Can   work with multiple   teams   to meet the   business and stakeholder   needs  

Can   lead and guide multiple teams to meet business needs and goals  

Have stakeholder and team management skills  

Good-to-Have Skills:  

Strong solution design and problem-solving skills  

Strong understanding of technology, function, or platform  

Experience in developing differentiated and deliverable solutions  

Ability to analyze client requirements and translate them into solutions  

Knowledge of   Platform and Data Governance  

  Professional Certifications :  

Veeva Vault Platform Administrator (mandatory)  

SAFe   – DevOps Practitioner (mandatory)  

SAFe   for teams (preferred)  

Soft Skills:  

Should be able convert business requirements into technical requirements  

Excellent   critical-thinking and   problem-solving skills   

Strong communication   and collaboration skills  

Demonstrated awareness of how to function in a team setting  

Demonstrated awareness of presentation skills    

Shift Information:  

This position requires you to work a later shift and may be   assigned   a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as   required   based on business requirements.  

EQUAL OPPORTUNITY STATEMENT  

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.  

We will ensure that individuals with disabilities are provided with reasonable accommodation to   participate   in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.  

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