Manager - UX & Design

• Define and own the end-to-end UX vision and strategy for the Enterprise AI Platform.
• Create and maintain a UX roadmap covering usability, workflows, information architecture, and experience improvements.
• Align UX priorities with product strategy, AI capabilities, and business objectives .

• Develop a deep understanding of users, their context, pain points, and decision-making .
• Identify and remove friction, complexity, and cognitive load across critical user journeys.
• Continuously simplify workflows while balancing enterprise-scale requirements and functional depth.

• Lead qualitative and quantitative user research across the product lifecycle (interviews, usability testing, journey mapping, prototype validation, analytics).
• Create and maintain personas, user journeys, and experience blueprints .
• Translate insights into actionable UX improvements with measurable impact on adoption, efficiency, and satisfaction.

• Collaborate closely with Product, Engineering, AI/ML, and Business teams to shape features from concept to delivery.
• Lead design thinking and co-creation workshops to solve complex experience challenges.
• Represent the UX perspective in product and roadmap discussions , influencing decisions early.

• Establish and champion user-centered design principles, standards, and best practices across the platform.
• Guide teams on information architecture, interaction patterns, and usability heuristics .
• Ensure experience consistency and quality as the platform evolves and scales.

• Define and track UX metrics such as usability, task success, adoption, error reduction, and satisfaction.
• Use data and user feedback to validate design decisions and prioritize improvements.
• Link UX outcomes to business KPIs in partnership with product and analytics teams.

• Mentor and guide UX designers and researchers, fostering a culture of continuous learning and improvement .
• Shape effective collaboration models between UX, Product, and Engineering teams.
• Advocate a UX-first mindset , ensuring experience is considered from inceptionnot as a downstream activity.

• 12+ years of experience in UX, Product Design, or UX Research , preferably on complex enterprise or B2B platforms.
• Proven ability to identify user needs, remove friction, and improve usability at scale .
• Strong expertise in user research, journey mapping, and usability testing .
• Experience defining and executing UX roadmaps in collaboration with senior product stakeholders.
• Exposure to AI-enabled products, data-intensive platforms, or enterprise workflows is a strong advantage.
• Excellent stakeholder communication and influence skills.

• Deep curiosity about users and their problems , not just interfaces.
• Systems thinker comfortable working across journeys, workflows, and platforms .
• Pragmatic and outcome-driven, balancing ideal UX with real-world constraints.
• Strong ownership mindset with accountability for experience outcomes.

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