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    Job · 19102661

    Blackbaud logo

    Manager, User Experience

    Blackbaud · Hyderabad · onsite · Posted 27d ago

    Undisclosed10–15 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

    • We re looking for a collaborative, customer-focused, and strategic Manager, User Experience to lead a team of talented design and research professionals who create experiences that help purpose-driven organizations achieve more
    • This role blends people leadership, product partnership, and design excellence to ensure customer needs are understood, prioritized, and reflected throughout the product development lifecycle
    • Success in this role requires a strong commitment to Results Driven and Customer Focused leadership
    • You ll partner closely with Product and Engineering leaders to shape experiences that are valuable, usable, accessible, and cohesive while helping Blackbaud expand what s possible for the social impact community
    • This is an opportunity to lead high-performing teams, influence product strategy, and drive measurable outcomes that improve both customer satisfaction and business results
    What youll do
    - Lead and develop a high-performing team of user experience designers and researchers through coaching, feedback, talent development, and clear career growth planning.
    - Partner with Product and Engineering leaders to define product strategy, customer outcomes, and experience priorities that align customer needs with business objectives.
    - Champion human-centered design by promoting customer research, usability testing, accessibility, and evidence-based decision making throughout the product development process.
    - Guide teams through discovery, concept validation, and solution development, including the thoughtful use of AI-enabled capabilities that solve validated customer problems and improve outcomes.
    - Improve experience quality and operational excellence by driving adoption of design systems, shared practices, and scalable ways of working across teams.
    - Establish meaningful experience metrics, monitor customer feedback and product health indicators, and demonstrate the business impact of user experience investments through measurable results.
    What youll bring
    - 10+ years of user experience experience spanning customer research, interaction design, and product design, with 5+ years leading and developing user experience professionals.
    - Knowledge of human-centered design methodologies and customer research practices, including usability testing, validation techniques, and accessibility principles.
    - Understanding of product development processes and experience strategy, with the ability to connect customer insights to product direction and business outcomes.
    - Experience partnering within cross-functional product, engineering, and business teams while influencing stakeholders and facilitating strategic decision-making.
    - Experience with software-as-a-service products, modern design systems, AI-enabled experiences, user experience metrics, and Agile product development environments.
    - Ability to leverage AI-assisted tools to accelerate delivery, improve quality, increase team effectiveness, and continuously explore emerging capabilities that enhance customer experiences.


    Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

    Sourced from naukri

    Skills

    interaction designUx DesignProduct Designcustomer satisfactionAgileTalent developmentsolution developmentcustomer feedbackDesign SystemsUsability TestingHuman-Centered DesignResearchProduct DevelopmentArtificial Intelligence

    About Blackbaud

    Blackbaud logo

    Blackbaud

    Software Product

    500

    employees

    1981

    45 years old

    Hyderabad / Secunderabad, Telangana

    India

    About

    Blackbaud unleashes the potential of the people and organizations who change the world. As the leading software provider exclusively dedicated to powering social impact, Blackbaud expands what is possible across the nonprofit and education sectors, at companies committed to social responsibility, and for individual change makers. Built specifically for fundraising, nonprofit financial management, digital giving, grantmaking, corporate social responsibility, and education management, Blackbaud’s essential software accelerates impact through unmatched expertise and powerful data intelligence. Millions of people across more than 100 countries connect, give, learn, and engage through Blackbaud platforms.'-

    Industries

    Software Product

    Employee ratings

    96 reviews

    3.1/ 5

    Culture

    3.2

    Career growth

    3.0

    Work-life

    3.2

    Employees rate it well for

    Senior Management8Job Security6Salary6Work Culture6Career Growth4

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    Manager, User Experience · waiting for your command