BENGALURU · FULLTIME
Manager- US Payroll
IBM
Bengaluru · onsite · Posted 4d ago
Sourced from
Undisclosed10–12 yrsfulltimeBengaluru
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Section · 01
About this role
Your Role and Responsibilities:
Key Responsibilities
Payroll Operations Leadership
- Lead end-to-end US Payroll operations for large enterprise clients.
- Manage payroll processing across weekly, bi-weekly, and off-cycle payroll runs.
- Ensure payroll accuracy, timeliness, compliance, and adherence to service level commitments.
- Drive payroll governance, operational controls, and risk management practices.
- Manage payroll escalations and complex payroll issues through resolution.
- Lead year-end payroll activities including W-2 processing, corrections, amendments, and compliance reporting.
- Oversee payroll reconciliations and audit readiness activities.
Compliance & Taxation
- Maintain deep understanding of US Federal, State, and Local payroll tax regulations.
- Manage employee and employer tax processes.
- Ensure compliance with wage and hour regulations, tax requirements, garnishments, and payroll reporting obligations.
- Partner with internal and external stakeholders to address tax and compliance-related issues.
Team Leadership
- Lead and develop a team of 10-15+ payroll practitioners.
- Drive performance management, coaching, mentoring, and capability development.
- Build a culture of accountability, quality, and operational excellence.
- Support workforce planning, hiring, onboarding, and resource management activities.
Client & Stakeholder Management
- Serve as a key point of contact for client payroll stakeholders.
- Lead operational reviews, governance discussions, and issue resolution meetings.
- Build trusted relationships with client teams and internal leadership.
- Provide insights and recommendations to improve payroll performance and efficiency.
Operational Excellence & Transformation
- Identify opportunities for process improvements, automation, and operational efficiencies.
- Support payroll transformation initiatives and system enhancements.
- Drive continuous improvement and best practice adoption across payroll operations.
- Lead payroll teams through periods of operational change, growth, and stabilization.
Required Education:
Bachelor's Degree
Preferred Education:
Master's Degree
Required Technical and Professional Expertise:
Payroll Domain Expertise
- 10+ years of end-to-end US Payroll experience.
- Experience managing payroll operations for 10,000+ employees.
- Experience processing payroll across multiple US states, including complex jurisdictions such as California, New York, and Hawaii.
- Strong expertise in:
- Weekly Payroll Processing
- Bi-Weekly Payroll Processing
- Off-Cycle Payroll Processing
- US Payroll Compliance
- Payroll Controls and Reconciliations
- Payroll Audits
- Payroll Reporting
Tax & Compliance Expertise
- Deep understanding of:
- Federal Payroll Taxes
- State Payroll Taxes
- Local Payroll Taxes
- Employee Taxation
- Employer Taxation
- Experience with:
- W-2 Processing
- W-2 Corrections
- Year-End Payroll Activities
- Tax Adjustments and Amendments
- US Garnishments
Payroll Systems Expertise
Hands-on operational experience with one or more of the following:
- Workday Payroll
- SAP SuccessFactors Payroll
- ADP Payroll Platforms
Additional experience required:
- Workday EIBs
- Pre-Payroll Reporting
- Post-Payroll Reporting
- Payroll Data Validation and Reconciliation
Leadership Experience
- Minimum 5 years of people leadership experience.
- Proven experience managing teams of 10-15+ payroll professionals.
- Experience managing delivery in a Global Delivery Model environment.
- Strong stakeholder management and client-facing experience.
Preferred Technical and Professional Experience:
- Experience supporting Fortune 500 organizations.
- Experience in payroll transformation or payroll modernization programs.
- Experience leading payroll operations through periods of rapid growth, organizational change, or operational stabilization.
- Knowledge of payroll automation and process optimization practices.
- Prior experience within IBM, ADP, Alight, Accenture, Cognizant, Capgemini, Genpact, Infosys, TCS, Wipro, Concentrix, Sutherland, or similar large-scale payroll delivery organizations.
Critical Success Factors
The ideal candidate will demonstrate:
- Strong critical thinking and decision-making skills.
- Ability to manage complex payroll operations with minimal oversight.
- Exceptional attention to detail and risk management mindset.
- Strong communication and executive stakeholder management skills.
- Proven ability to lead teams in high-accountability environments.
- Ability to balance operational delivery, people leadership, and client satisfaction.
- Strong ownership mindset and bias toward action.
Important Screening Criteria
Candidates should not be considered if they:
- Do not possess end-to-end US Payroll experience.
- Have experience limited to India Payroll or non-US payroll operations.
- Lack multi-state US Payroll experience.
- Have not managed payroll teams.
- Are unable to relocate to Bangalore.
- Are unable to work US shift hours (7:00 PM - 4:00 AM IST).
Years of Experience:10 - 12
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Section · 02
Skills
Automationprocess optimizationcompliance reportingauditsIndia Payrollglobal deliveryPayroll OperationsPayroll TaxesOnboardingPayroll ProcessingoperationsClient SatisfactioncomplianceData Validationperformance management
Section · Company
About IBM
IBM
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