Manager - (Upselling and Collection)

WERE HIRING | MANAGER – UPSELLING & DEBT COLLECTION

Lead the Team. Drive Revenue. Build High-Performance Teams.

LifeCell International Pvt. Ltd. is looking for a dynamic, target-driven, and strategic Manager – Upselling & Debt Collection to lead and manage our telesales and collections operations.

If you have strong team leadership, sales management, upselling, debt collection, customer retention, and performance management experience, this opportunity is for you!

ROLE OVERVIEW

As a Manager – Upselling & Debt Collection, you will be responsible for managing the overall telesales and collection function, driving revenue growth, collection efficiency, team productivity, customer retention, and operational excellence.

You will lead team leaders and telesales executives, establish performance strategies, monitor business KPIs, and ensure achievement of monthly and annual targets.

KEY RESPONSIBILITIES

• Lead and manage the telesales and collection team to achieve revenue and collection targets.
• Develop and implement upselling, cross-selling, and customer retention strategies to maximize revenue.
• Drive debt recovery and collection performance through structured follow-up and escalation strategies.
• Set team targets, monitor performance, and ensure achievement of monthly, quarterly, and annual business goals.
• Analyze sales, conversion, revenue, collection, productivity, call quality, and customer performance metrics.
• Identify performance gaps and implement corrective actions and improvement plans.
• Lead training, coaching, mentoring, and performance development for Team Leaders and telesales executives.
• Handle critical customer escalations, high-value accounts, and complex collection cases.
• Review and present MIS reports, dashboards, business reviews, and performance insights to senior management.
• Collaborate with Marketing, Product, Operations, Finance, and Customer Experience teams to improve business performance.
• Identify process gaps and implement initiatives to improve revenue, collection efficiency, productivity, and customer experience.
• Ensure strict adherence to company policies, SOPs, compliance requirements, and collection guidelines.
• Establish effective performance monitoring, incentive, and recognition mechanisms to drive team motivation.
• Forecast business performance and proactively plan resources to achieve future targets.

PREFERRED CANDIDATE PROFILE

We’re looking for a candidate who is:

• Experienced in Telesales / Inside Sales / Upselling / Debt Collection / Customer Retention / Contact Centre Operations.
• Proven experience in team leadership and people management.
• Strong track record of achieving sales and collection targets.
• Excellent English communication and interpersonal skills.
• Strong negotiation, persuasion, problem-solving, and decision-making skills.
• Strong knowledge of MS Excel, MIS reporting, dashboards, and performance analytics.
• Ability to convert data and performance insights into business strategies and actionable plans.
• Comfortable working in a fast-paced, target-driven environment.
• Strong stakeholder management and customer escalation-handling skills.
• Willing to work on the last Sunday of every month (Compensatory Off provided).

WORK DETAILS

Work Hours: 10:00 AM – 7:00 PM
Work Location: Kelambakkam, Chennai
Last Sunday: Mandatory working | Compensatory Off provided

EMPLOYEE FACILITIES

Affordable Meal Plan

500/month – Breakfast + Lunch + Dinner

Accommodation Available

No Security Deposit Required

• AC Room: 2,500/month
• Non-AC Room: 2,000/month

HOW TO APPLY

HR Contact: Siva Prasad
Call / WhatsApp: [phone removed]
Contact Time: 10:30 AM – 5:30 PM
Email: [email removed]

OFFICE LOCATION

LifeCell International Pvt. Ltd.
No. 26, Kelambakkam–Vandalur Road, Main Road, Keelakottiyur, Tamil Nadu – 600127
Landmark: Opposite VIT College

READY TO LEAD THE NEXT LEVEL?

Join LifeCell and take your leadership career to the next level!

Apply today and become a part of our growing team.
Feel free to share this opportunity with your network!