Manager Training

Roles and Responsibilities

• Manage training programs from planning to execution, ensuring effective delivery and impact on business objectives.
  
• Conduct Training Needs Analysis (TNA) and develop Training Needs Identification (TNI) to inform program development.
  
• Collaborate with stakeholders to design, deliver, and evaluate product and process trainings that meet organizational goals.
  
• Oversee LMS operations, including user management, reporting, and analytics to optimize training effectiveness.
  
• Ensure compliance with company policies and procedures related to training coordination.
  

Desired Candidate Profile

• 5-10 years of experience in Learning & Development or a related field.
  
• Strong understanding of Training Analysis, Training Delivery, Training Management, TNA/TNI concepts.
  
• Excellent communication skills for working with cross-functional teams across various levels within the organization.
  

Required Exp:

2 Years of Manager Training experience in a contact center.

Need Immediate joiner