Manager - TM-Core Ops

Job Title:

TL - Signaling, CS, Interconnect & Compliance

Job Code:

XXXXXX

Designation:

AGM/DGM- Cluster Core Ops

Band:

M2

Function:

Technology

Sub-Function:

Circle Core Ops

Reports To:

GM - Cluster CORE Head

No. of Direct Reportee

4 / 5

Location Type:

Circle- MTX

No. of Direct + Indirect Reportee

XX

Job Purpose

Circle CS, Signalling, Interconnect and compliance Lead - Core Operations to ensure best-in-class network availability, service reliability and customer experience for voice. Own operational excellence for CS , STP& DRA Core platforms through proactive monitoring, incident management, KPI governance, lifecycle management, capacity planning, POI management, technology upgrades and new node integration while leading a team of engineers. Act as the Circle Subject Matter Expert (SME) for CS, STP & DRA technologies, driving automation, continuous improvement and operational excellence through close collaboration with Cluster, SNOC, Planning, Projects, OEMs and cross-functional stakeholders. Person is also responsible for all compliance related to LI, LBS etc from Core perspective

Key Responsibilities

. CS & Signaling Core, PoI Availability reliability and Service Continuity

Own end-to-end availability and operational stability of CS Core (MSS/MGW), Signaling Core (STP/DRA), PoI & Enterprise SBC, and associated cloud infrastructure, all PoI of circle and LD, Lead critical incident management, traffic rerouting, service restoration, and emergency response while ensuring platform resiliency through redundancy validation, backup readiness, preventive maintenance, disaster recovery preparedness, and robust RCA-driven corrective actions.

. Operations Excellence, Lifecycle Management & Technology Transformation

Govern all configuration changes, software upgrades, patch deployments, licensing, feature activations, and capacity expansion activities through structured change management processes. Lead modernization programs, cloud transformation, new node deployments, traffic migrations, and deployment of evolving technologies including LI, LBS, Signaling platforms, PoI & Enterprise SBC while driving automation, AI-enabled operations, and digital transformation initiatives.

. Customer Experience, Service Performance & Business Assurance

Own Circle-level CS, STT and DRA, PoIs service performance KPIs, ensuring superior customer and enterprise experience. Drive continuous KPI monitoring, degradation analysis, and service improvement initiatives in collaboration with CPM, SNOC, CODE, and OEM teams. Lead resolution of high-priority customer, enterprise, VIP, SIP-PRI, PRI, SMS, CRS, VMN, and network-related complaints to enhance service quality and business outcomes.

. Technical Governance, Compliance & Operational Risk Management

Serve as the Circle SME for CS Core, Signaling, security, regulatory compliance, and architecture governance. Provide technical leadership during critical outages, architectural reviews, IP-POI migrations, and complex troubleshooting. Ensure audit compliance, inventory management, security governance, MTX/Data Centre readiness, and regulatory adherence through engagement with Nodal officers, LEAs, licensors, and government agencies. Drive risk identification and mitigation related to power, cooling, earthing, fire safety, and physical infrastructure.

. Leadership, Talent Development & Organizational Capability Building

Build and lead a high-performing engineering organization through coaching, mentoring, performance management, and succession planning. Foster a culture of technical excellence, accountability, collaboration, knowledge sharing, and continuous learning while ensuring employee engagement, HSW compliance, and development of future-ready capabilities to support evolving network and business requirements.

Technical/ Functional Competencies

• CS/STP/DRA Core Architecture . All signalling Call Flows . Diameter & RO understanding . CSSR, PSR, ASR, SRI SR . Cloud (VNF/CNF) . IP/MPLS . Linux . KPI Analytics . Automation & AI-enabled Operations . Incident & Change Management . Regulatory Compliance (LI/RA) . Voice Enterprise Solutions like SIP Trunk, Cloud telephony, CRS etc
• 5G SA and VONR understanding is added advantage
• Hands on Operation experience of CS/STP nodes like MSS, MGW, DRA, STP, IP-SBC
• Multi-Vendor Core Platforms exposure like Nokia, Ericsson, Huawei etc
• OEM L3/L4 certificates on CS, STP & DRA Core

Behavioural & Leadership Competencies

. Strategic Thinking . Customer Centricity . Analytical Problem Solving . Stakeholder Management . Decision Making . Technical Mentoring . Team Leadership . Execution Excellence . Ownership & Accountability . Learning Agility . Communication & Collaboration.

Qualifications & Experience

Minimum Education Qualification

B.E./B.Tech.

Years of working experience

Minimum 10 years total, Minimum of 6+ years of dedicated, hands-on experience within the CS/STP/DRA domain.

Working Relationship

Internal Stakeholders

• SNOC / CODE / Security teams
• COG & Corp Project teams
• Other Technology vertical in the circle
• Circle CS, MKT, RA & IT Team

External Stakeholders

• OEM vendors - Nokia, Cisco, Precision, Ericsson etc.
• LEA, DoT
• Other Operators