Manager - Ticketing Operations

Responsibilities:

• Manage and maintain strong relationships with corporate clients by providing quality service as per organizational standards.
• Achieve business targets and revenue goals defined by the organization.
• Conduct regular weekly visits to corporate clients.
• Drive monthly, quarterly, and annual business review meetings with clients.
• Handle client escalations promptly and provide effective resolutions.
• Coordinate with airline partners to secure the best commercial deals for corporate tie-ups.
• Ensure accurate deal mastering for effective tracking and reporting.
• Verify that all required supporting documents are uploaded in iBook without omissions.
• Drive Preferred Loyalty Bonus (PLB) carrier sales through the team.
• Maintain nil pendency beyond 48 hours.
• Ensure no WIC aging exceeds 48 hours.
• Support the Credit Control team through accurate and timely invoice and payment submissions.
• Drive timely collections by engaging and meeting with corporate clients.
• Promote and cross-sell additional travel-related products and services.
• Manage and oversee the team's day-to-day activities and performance.
• Cross-train team members to improve agility, productivity, and operational efficiency.
• Ensure high levels of client satisfaction and long-term account retention.
• Monitor operational compliance and service delivery standards across assigned accounts.
• Develop a thorough understanding of key clients' needs and requirements and prepare customized solutions.
• Submit and collect important documents (such as GST certificates) to clients / file closing team for better control.

Requirements:

• International Ticketing
• GDS tool (Sabre/Amadeus)
• International Hotel Booking
• Comfortable with rotational work shift

Skills:

• International ticketing
• GDS exposure, majorly Sabre