Manager - Telesales

Are you a skilled communicator with a knack for closing deals? We're seeking a Telesales Advisor to join our team and help us achieve our ambitious targets. As a Telesales Advisor, you'll be responsible for driving sales over the phone and nurturing strong customer relationships.

Key Qualities :

- Excellent communication skills

- People skills to handle customer inquiries and concerns

- Comfortable presenting products and services over the phone

- A commitment to helping the company grow by acquiring new customers and expanding our business.

Responsibilities and Duties :

- Contact potential and existing customers to introduce our products or services following provided scripts.

- Address customer inquiries and provide information about our offerings.

- Ask relevant questions to understand customer needs and close sales deals.

- Collaborate with the field sales team by directing qualified prospects to them.

- Maintain an accurate customer database by updating and entering information.

- Process orders efficiently and accurately.

- Resolve customer grievances to uphold the company's reputation.

- Go the extra mile to achieve sales quotas and set the stage for future sales.

- Keep detailed records of calls and sales, noting valuable information.

Qualifications and Skills :

- Proven experience in telesales or other sales/customer service roles.

- A track record of consistently meeting sales quotas, preferably through phone-based interactions.

- Proficiency in using relevant computer programs, including CRM software, and telephone systems.

- Ability to learn about our products and services and effectively communicate them to prospects.

- Excellent communication skills in English and one or more of the following languages: Hindi, Telugu, Kannada, Tamil, Bengali, Marathi, or Gujarati.

- Strong interpersonal skills and the ability to stay composed in the face of rejection.

- Exceptional negotiation skills with the capability to resolve issues and address customer complaints.