Manager Tele Sales - Ecommerce

Job Summary

The incumbent in this role will be responsible for managing direct online channel sales (a 304 Cr. Business line) through a call center vendor, handling leads from Paid, Brand, and Organic Search channels. The candidate will work closely with the call center vendor team on the ground to improve efficiency and grow digital sales. The candidate should be familiar with the Term Insurance industry and possess strong team-building skills. S/he will work with cross-functional teams within and outside the organization, including Digital Marketing, IT, Operations, and Underwriting, and will work extensively with vendors managing the call center operations for this process.

The candidate will be the single point of contact for the outsourced vendor, responsible for managing day-to-day activities and defining strategies to scale this line of business. Additionally, the candidate should be capable of gathering requirement data and possess reasonable data analysis skills to create insightful dashboards for effective tracking and driving process improvement initiatives. S/he should be a good time manager and team player with the ability to deliver under aggressive timelines. The candidate in this role should also be able to make necessary presentations to management and ensure a strong learning curve for the team, providing them with opportunities to learn and grow with Max Life.

Responsibilities

• The incumbent in this role will be responsible for managing direct online channel sales (a 304 Cr. Business line) through a call center vendor, handling leads from Paid, Brand, and Organic Search channels.
• The candidate will work closely with the call center vendor team on the ground to improve efficiency and grow digital sales.
• The candidate should be familiar with the Term Insurance industry and possess strong team-building skills.
• S/he will work with cross-functional teams within and outside the organization, including Digital Marketing, IT, Operations, and Underwriting, and will work extensively with vendors managing the call center operations for this process.
• The candidate will be the single point of contact for the outsourced vendor, responsible for managing day-to-day activities and defining strategies to scale this line of business.
• Additionally, the candidate should be capable of gathering requirement data and possess reasonable data analysis skills to create insightful dashboards for effective tracking and driving process improvement initiatives.
• S/he should be a good time manager and team player with the ability to deliver under aggressive timelines.
• The candidate in this role should also be able to make necessary presentations to management and ensure a strong learning curve for the team, providing them with opportunities to learn and grow with Max Life.

Qualifications

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.