Manager- Technical Services

Job Purpose

Lead the Technical Services function for the assigned region by providing technical support to customers, strengthening relationships with engineers, architects, contractors, builders, and institutional clients, while driving market development, customer satisfaction, and brand preference for the company's cement products.

Roles & Responsibilities

Manage and guide the Technical Services team to deliver technical assistance, customer complaint resolution, product application support, concrete mix design recommendations, and technical training programs. Conduct engineer meets, contractor interactions, site visits, and market development activities, while collaborating with Sales teams to support project conversions, enhance customer engagement, and achieve business growth objectives.

Desired Candidate Profile

Graduate/Postgraduate in Civil Engineering with 12-18 years of experience in the cement industry, preferably in Technical Services, Customer Support, Techno-Commercial, Market Development, or Project Support functions.

The candidate should possess strong leadership, communication, customer relationship management, and team management skills, along with sound knowledge of cement and concrete technology, construction practices, and stakeholder engagement