Manager - Technical Services & OEM

Location: Chennai.

Department: Sales & Marketing

Job Summary:

The Manager - Technical Services & OEM will lead efforts in technical support, training and development, new product development, OEM development, and strategic initiatives. This role involves direct collaboration with the Head of Strategy to ensure alignment with the companys strategic goals, conducting market surveys, and assessing market needs for the successful launch of new products. The candidate will be responsible for making case studies and presentations that highlight the value proposition of our products.

Key Responsibilities:

• Technical Support and OEM Development: Provide expert recommendations for products based on the needs of the sales team, customers, and business partners. Identify and help sales team develop OEM relationships that result in revenue generation.
• Training & Development: Develop and implement training modules for the sales force and business partners, enhancing their product knowledge and selling skills.
• New Product Development: Work closely with the sales team and R&D to launch new products, ensuring they meet market needs and comply with established processes.
• Market Analysis and Strategic Planning: Work closely with the Head of Strategy to perform market surveys and assessments to inform product development and strategic initiatives. Align technical services strategies with overall business goals.
• Case Studies and Presentations: Lead the creation of compelling case studies, training programs, maintaining and updating Technical Data Sheets, brochures, and marketing collaterals in close coordination with the digital marketing team. Utilize case studies and collaterals to demonstrate product value and support sales and marketing initiatives.
• Customer Satisfaction and Complaints Management: Work closely with the Plant team and Sales Team on customer complaints, relaying accurate information and aiming for high customer satisfaction. Develop and maintain a Customer Satisfaction Index to measure and improve service quality.
• CRM and KAM module: Effectively manage the leads on CRM and new development of KAM module for deep visibility on key accounts.
• Cross pollination, actionable insights.
• Strategic Initiatives: Participate in and lead strategic projects as identified, working in collaboration with the VP Sales & Tech Services to achieve business objectives.

Specific Work Requirements:

• Ability to conduct market surveys and analyze data to inform strategic decisions.
• Experience in creating detailed case studies and presentations.
• Collaboration with the Head of Strategy to align technical services with business goals.

Key Performance Indicators:

• Successful launch and adoption of new products.
• Improvement in Customer Satisfaction Index.
• Effective resolution of complaints
• Improved efficiency in lead and CRM management