Manager-Technical Service

Role & responsibilities

1. Technical Training & Capability Development

• Conduct technical training programs for service engineers, technicians, sales teams and channel partners on company products.
• Develop training modules, technical manuals, troubleshooting guides and product documentation.
• Provide hands-on training on installation, commissioning, operation, maintenance and troubleshooting of solar/inverter/battery products.
• Evaluate the technical competency of service engineers and provide necessary support.

2. New Product Testing & NPD Support

• Conduct on-site testing and validation of newly launched products under actual field conditions.
• Coordinate with the New Product Development (NPD) team for product trials, pilot installations and performance validation.
• Prepare detailed field testing reports covering product performance, technical issues, customer feedback and recommended improvements.
• Identify product gaps and provide technical inputs during product development and pre-launch stages.
• Support product launches by developing technical SOPs, installation guidelines and troubleshooting documents.

3. Solar / Inverter / Battery Product Services

• Oversee technical service activities for solar inverters, batteries, ESS/BESS and other renewable energy products.
• Monitor field complaints, breakdowns, installation issues and product performance concerns.
• Provide technical guidance for complex troubleshooting and critical field cases.
• Ensure timely resolution of technical issues in coordination with service engineers and other internal teams.
• Analyze recurring service issues and recommend corrective and preventive actions.

4. Product Quality & R&D Coordination

• Collect and analyze field-level feedback related to product performance, reliability and quality.
• Provide structured feedback to the R&D / Product Development / Quality teams.
• Work closely with R&D to identify root causes of technical and product-quality issues.
• Support implementation and validation of corrective actions and product improvements.
• Track product issues through closure and ensure effectiveness of implemented solutions.

5. Field Testing & Technical Analysis

• Visit project sites/customer locations for critical technical issues, product testing and troubleshooting.
• Conduct testing of products under different operating conditions.
• Analyze performance data, failure patterns and field test results.
• Prepare technical reports and recommend suitable corrective actions.
• Ensure compliance with applicable technical, safety and installation standards.

6. Cross-Functional Coordination

• Coordinate with NPD, R&D, Quality, Manufacturing, Sales, Projects and Customer Service teams for product-related issues.
• Act as the technical bridge between field/service teams and product development teams.
• Support Sales and Business Development teams with technical inputs during customer discussions and product demonstrations.
• Participate in product demonstrations, technical presentations and customer meetings when required.

Preferred candidate profile

• Strong knowledge of Solar PV systems, Solar Inverters and Battery Energy Storage Systems (BESS/ESS).
• Good understanding of Lithium-ion batteries, BMS, charging/discharging systems and battery management.
• Knowledge of inverter architecture, power electronics, DC/AC systems and electrical protection.
• Hands-on experience in installation, commissioning, troubleshooting and maintenance of solar/inverter/battery products.
• Experience in field testing and validation of new products.
• Good understanding of product quality, reliability and field failure analysis.
• Strong technical report-writing and documentation skills.