Manager - Study Abroad

Role & responsibilities

• Leading a team of 10-15 Admissions Counsellors and 1-2 TLs.
• Providing strategic leadership to the team for achieving monthly and quarterly enrolment/ revenue and collection targets
• Owning the complete sales closing life cycle for leads assigned to your team across . This includes managing a team that is making phone calls, product demonstrations, sales closing, and post sales relationship management
• Monitoring the Sales Pipeline for your team and to ensure quality of the Sales funnel
• Monitoring the training provided by Team Managers to existing Admissions Counsellors on Right profiling of learner, Program knowledge, Sales closure techniques
• Controlling the attrition of team by managing and nurturing sales talent.
• Setting up teams performance standards using key Input and Output metrics and monitor the teams overall performance against the set goals.
• Establishing the uniqueness and effectiveness of upGrads model of online learning.

Preferred candidate profile

• Individual with outstanding English communication (written and verbal) and interpersonal skills.
• 3+ years of experience in sales in B2C ideally. Education sales experience preferred but not essential.
• Experience of handling Inside Sales team will be an advantage
• Solution oriented with effective problem-solving skills
• Excellent People Orientation
• Great listeners, and trustworthy individuals who can bond with both Internal and external stakeholders.
• Individuals with the ability to approach any situation with patience and very strong empathy
• Sales bent of mind, in order to understand and effectively communicate what upGrad is offering to its prospective learners and achieve revenue targets
• Passion to always deliver the highest levels of customer service
• Basic proficiency in MS Office Suite (Outlook, Word, Excel) is preferable