Manager Strategy & Governance

The Manager, Strategy & Governance supports the design, implementation and oversight of Collections and Recoveries strategies, end-to-end cost management, operational risk, forecasting of cost and loan impairment, and governance across the relevant portfolios. The role converts portfolio data into actionable insights, maintains effective risk and control disciplines, coordinates governance and assurance activities, and supports timely management decisions. The role works with business, risk, operations, finance, compliance, legal, audit and delivery partners to ensure strategies remain effective, documented, controlled and aligned with applicable bank requirements.

Key Responsibilities:

• This is an individual-contributor role with responsibility for forecasting, strategic analysis, governance coordination and controlled execution.
• Strategy development and optimisation: Develop, review and enhance Collections and Recoveries strategies using portfolio performance, customer outcomes, operational capacity and risk indicators; document the rationale, expected impact, approval and monitoring approach.
• Portfolio analytics and management information: Monitor delinquency, roll rates, recoveries, impairment, capacity, productivity and other relevant indicators; identify material trends and root causes; and provide concise, decision-oriented commentary to management and governance forums.
• Governance and controls: Maintain strategy and governance documentation, approval records, control evidence, issue logs and review calendars. Coordinate periodic reviews and ensure exceptions, data-quality concerns and control gaps are escalated, tracked and remediated.
• Stakeholder and change coordination: Partner with Collections Operations, Credit Risk, Finance, Technology, Data, Compliance, Legal, Audit and third-party governance teams to deliver strategic and control changes with clear ownership, testing, implementation and post-implementation monitoring.
• Assurance and continuous improvement: Support internal and external assurance reviews, respond to information requests with accurate evidence, contribute to closure of agreed actions, and identify opportunities to improve automation, reporting quality, efficiency and customer treatment.
• End-to-end cost and operational risk management.

Collaboration and Influence:

• Cross-functional leadership: Lead workstreams through influence, set clear outcomes and timelines, and promote strong collaboration, client focus and risk discipline.
• Delivery discipline: Establish clear ownership, remove delivery obstacles, challenge constructively and reinforce expected conduct and control standards.
• Capability building: Share analytical, governance and strategy expertise with colleagues and support consistent, sustainable ways of working.
• Thought leadership: Bring forward portfolio, industry and thematic insights that strengthen strategy design, governance decisions and continuous improvement.

Qualifications:

• Relevant experience in Collections, Recoveries, Credit Risk, portfolio strategy, governance, analytics or a related financial-services discipline.
• Demonstrated experience in portfolio analysis, management reporting, control governance, stakeholder coordination and delivery of strategic or process change.
• Bachelor's degree or equivalent professional experience in finance, economics, risk management, business, analytics or a related discipline.
• Relevant professional qualification in credit risk, analytics, finance, project/change management or governance is advantageous but not mandatory.
• English: professional working proficiency, written and spoken.
• Additional language capability is advantageous where relevant to portfolio or stakeholder coverage.