Manager, Statistical Analysis Platform Support Lead

Use Your Power for Purpose

Leads a team responsible for the reliable, compliant, and cost-effective operation of enterprise statistical platforms SAS and Posit . This role owns platform support (e. g. incident management, user assistance) platform maintenance/monitoring, stakeholder engagement, while partnering with the platform engineering team to manage platform roadmap, upgrades and cloud-native (Kubernetes-based) deployments.

What You Will Achieve

• Lead and manage a platform support and operations team supporting SAS and Posit across all environments.
• Own day-to-day platform operations, administration, incident, problem, and request management.
• Serve as escalation point for major incidents and drive root-cause analysis and continuous improvement.
• Partner with Platform Engineering on platform strategy, upgrades, and enhancements, including Kubernetes-based deployments.
• Ensure platforms are performant, reliable, compliant, and cost-effective through proactive monitoring and optimization.
• Define, track, and report platform health, SLAs, and operational metrics to business and IT leadership.
• Interface with end users, application teams, and dependent platforms to ensure smooth onboarding and ongoing support.
• Establish operational standards, best practices, and runbooks aligned with enterprise IT and regulatory requirements.
• Manage software and service vendors, including performance, contracts, and escalations.
  

Minimum Requirements:

• Experience (A BA/BS degree with over 2 years of experience an MBA/MS degree with over 2 years of experience) leading enterprise platform support and operations teams with accountability for service reliability and outcomes.
• Strong technical expertise in both SAS and Posit platforms.
• Experience operating platforms in cloud-native, Kubernetes-based environments.
• Proven ability to manage senior stakeholders, lead major incident response, and communicate effectively with business and IT leadership.
• Experience working in regulated, compliance-driven environments.

• Strong people-leadership skills, including building high-performing teams, setting priorities, and driving disciplined execution.
• Continuous-improvement mindset with the ability to implement scalable, repeatable processes to deliver reliable outcomes.
  

Preferred Requirements:

Experience working in a pharmaceutical organization

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