Manager/Sr Manager-Customer Relationship Management
Namdev Finvest · Jaipur · onsite · Posted 55d ago
Undisclosed7–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Manage customer relationships and ensure timely resolution of customer queries and complaints.
- Handle and monitor complaints received through RBI and other regulatory grievance portals, ensuring timely closure within prescribed timelines.
- Develop and implement customer retention strategies to reduce churn and improve customer loyalty.
- Identify at-risk customers and execute retention and win-back initiatives through CRM.
- Oversee CRM operations, workflows, automation, dashboards, and data accuracy.
- Monitor complaint TAT, customer satisfaction, retention metrics, and other CRM KPIs.
- Prepare MIS, root cause analysis, and retention reports to drive continuous improvement.
- Ensure compliance with RBI customer service and grievance redressal guidelines.
- Lead and mentor the CRM team while collaborating with operations, sales, and product teams to enhance the overall customer experience.
Sourced from naukri
Skills
Customer ExperienceCustomer Engagementcustomer satisfactionCustomer Support
About Namdev Finvest
Namdev Finvest
Financial Services
1.4k+
employees
1997
29 years old
Jaipur, Rajasthan
India
₹5.7L PA avg
Avg at Namdev Finvest
About
Namdev Finvest is a non-banking finance company, focusing on priority sector lending in agriculture and providing tailored financial services in Rajasthan.
Industries
Financial Services
Employee ratings
10 reviews
4.0/ 5
Culture
3.7
Career growth
3.4
Work-life
4.1
Employees rate it well for
Work-Life Balance40Overall Company40
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