Manager, Software Engineering - AI Enablement & Automation

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

About The Role

We are seeking a dynamic and execution-oriented Manager of AI Enablement & Automation to lead our India-based AI enablement and automation team. This role will own the deployment, governance, and adoption of AI tools that accelerate productivity and reshape how teams work across the business.

You will lead a high-performing team responsible for AI platform operations, workflow automation, and enterprise enablement, partnering with global technology and business leaders to turn AI capabilities into measurable outcomes.

This role combines technical depth, operational rigor, stakeholder leadership, and change management expertise.

What You’ll Do AI Platform Ownership & Operations Lead operations for enterprise AI platforms (e.g., ChatGPT Enterprise, Cursor, Amazon Q). Establish secure onboarding, access provisioning, governance controls, and operational support models. Partner with Global IT, Security, Legal, and Compliance teams to ensure adherence to corporate and regional data regulations. Monitor platform health, usage, cost efficiency, adoption metrics, and ROI. Manage vendor relationships and support escalations as needed. Identify high-impact AI use cases through collaboration with Engineering, Sales, Marketing, Support, HR, Finance, and other functions. Evaluate emerging AI tools and recommend adoption where appropriate. Lead AI adoption initiatives across the organization Develop and deliver training programs, workshops, office hours, and enablement materials. Promote responsible AI usage and governance best practices.

Workflow Automation & RPA Oversee RPA and machine-assisted automation initiatives. Identify process acceleration opportunities that improve productivity and reduce manual effort. Ensure automation solutions align with governance and enterprise architecture standards. Maintain sustainable support models for deployed automations.

People Leadership & Team Development Recruit, mentor, and develop a high-performing AI & Automations team. Define team OKRs aligned with global AI strategy. Foster a culture of innovation, accountability, and measurable impact. Build technical depth within the team across AI tooling, automation, and integration. Drive career development and succession planning within the function.

What You Bring 8+ years of experience in technology, automation, digital transformation, or AI-related roles. 3+ years of experience managing teams, preferably in a global matrixed environment. Experience deploying AI tools at scale in a mid-to-large enterprise. Background in engineering, systems integration, or enterprise architecture. Experience building internal AI capability frameworks or Centers of Excellence (CoE). Exposure to cost optimization and vendor management for SaaS platforms. Hands-on experience with enterprise AI platforms (e.g., ChatGPT Enterprise, Microsoft Copilot, Amazon Q, Cursor). Strong understanding of AI governance, data privacy, and compliance considerations (including regional regulations). Familiarity with workflow automation and RPA tools (e.g., Automation Anywhere, Playwright, PowerAutomate). Excellent stakeholder management skills with experience working across geographies. Experience supporting global teams from India delivery centers.

Key Skills Strong people leader with coaching mindset Execution-focused with strategic thinking capability Comfortable operating in ambiguity and rapidly evolving AI landscape Governance-conscious and risk-aware Strong cross-cultural communication skills Data-driven and outcome-oriented

Business Impact This role accelerates the adoption of AI across the enterprise by ensuring tools are effectively deployed, governed, and embedded into daily workflows driving measurable productivity gains and more efficient ways of working across teams. In parallel, the role delivers targeted automation solutions to reduce manual, repetitive work where native integrations are limited, enabling teams to operate more efficiently and consistently.

#LI-GR1 #LI-Hybrid #LI-Remote  

Working at Genesys AI at enterprise scale  – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
 Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available. Get notified about relevant opportunities .

Be the one building what's next - where AI, experience and impact come together.

Employee Referral If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit  www.genesys.com .

Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com .

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.   This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.